Olubunmi Akinsanya
Waukegan
Summary
Results-driven professional with a strong background in managing client information and streamlining intake procedures. Equipped with skills and expertise to excel in this role, a reliable team collaborator committed to delivering quality outcomes and adapting to dynamic environments. Competent in data management and client interaction, ensuring accurate and efficient service delivery, making an asset to any organization.
Overview
11
11
years of professional experience
Work History
Intake Technician
Loretto Hospital
05.2023 - Current
- Managed incoming calls from patients, addressing concerns or directing them to appropriate resources as needed.
- Enhanced accuracy of patient information by meticulously reviewing and verifying all submitted forms.
- Identified potential issues in the intake process, recommending improvements to supervisors for increased efficiency.
- Streamlined workflows by implementing efficient scheduling systems that maximized healthcare provider utilization rates.
Mental Health Counselor
Ascension Saint Mary's and Elizabeth Hospital
03.2019 - Current
- Utilize cognitive-behavioral and lifespan integration techniques in psychotherapy
- Monitor patients, including vital signs, safety checks (Q15 rounds), and 1:1 observations for high-risk individuals
- Document all patient interactions, treatment plans, progress notes, and interventions in compliance with HIPAA
- Conduct admission procedures, contraband checks, and ensure patient safety in the milieu
- Provide counseling for relapse prevention, mental health, and social issues while educating patients and families on treatment and disease management
- Respond promptly to crises and behavioral emergencies
- Manage patient appointments and data entry in the EPIC system
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Managed incoming calls from patients, addressing concerns or directing them to appropriate resources as needed.
- Identified potential issues in the intake process, recommending improvements to supervisors for increased efficiency.
- Enhanced accuracy of patient information by meticulously reviewing and verifying all submitted forms.
- Streamlined workflows by implementing efficient scheduling systems that maximized healthcare provider utilization rates.
Mental Health Technician
Clearbrook
06.2017 - 03.2019
- Prepare treatment rooms, restock supplies, and ensure cleanliness
- Communicate physician's orders, provide counseling, and address follow-ups
- Monitor and deliver in-transit patient care from scene to hospital
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Certified Dementia Care Specialist (DSP)
Silverado
01.2014 - 12.2016
- Supported psychiatric patients' well-being through compassionate care, supervision, and structured activities
- Monitored, documented, and reported patient vitals, behaviors, and progress
- Ensured safety through appropriate restraints, emotional support, and injury prevention
- Assisted with daily routines, hospital adjustments, and transportation to appointments
- Maintained a clean, organized, and engaging environment for patient comfort and recovery
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
Education
Bachelor of Science - Guidance And Counselling
University of Ilorin
Ilorin Kwara State Nigeria05-2022
Bachelor of Science - Business Administration
Yaba College of Technology
Lagos Nigeria08.1998
Skills
- Therapeutic expert
- PTSD group specialist
- Mood disorder specialist
- Certified mental Health Technician
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Professional Working
Timeline
Intake Technician
Loretto Hospital
05.2023 - Current
Mental Health Counselor
Ascension Saint Mary's and Elizabeth Hospital
03.2019 - Current
Mental Health Technician
Clearbrook
06.2017 - 03.2019
Certified Dementia Care Specialist (DSP)
Silverado
01.2014 - 12.2016
Bachelor of Science - Guidance And Counselling
University of Ilorin
Bachelor of Science - Business Administration
Yaba College of Technology
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