Olivia Williams

• I am accountable for all functions of the mail room, record office, and receiving and discharge area. My duties include the admission and release system, physical processing, prevention of contraband induction, safe guarding, and disbursing of personal property along with cash monies and negotiable instruments for inmates who self-surrender or are on pre-trial statues, delivery and processing of mail and packages (to include special/legal mail and packages), coordination of prisoner transfer to include, but not limited to the review and coordination of prisoner movement paperwork related to permanent transfer, final releases, IADs, Federal and state WRITS, BOP special and regularly scheduled buses and vans, Justice Prisoners Allen and Transportation (JPATS) airlift. I have been responsible for the general maintenance and organization of the Inmate Remand and Judgement and Commitment files to include the authenticity, security and control of all documents and information contained in these file as required by policy. I have processed buses, airlifts, RRC transfer furloughs, temporary releases, court ordered releases, deaths, and escapes. I ensure all cases have been logged, prepared, and maintained until the inmates’ releases and then complete the dead files procedures. I have received request for criminal detainers, processed detainers, and entered them into Sentry. I have coordinated communication with the U.S District Courts, D.C Superior Court, local law enforcement, other committing agencies, U.S. Postal Services, Federal Bureau of Investigation, Immigration and Customs Enforcement, U.S Parole Commission, and various other local, state, and federal law enforcement agencies. I have prepared and forwarded correspondence to other agencies. I have obtained necessary information from the courts and U.S. Marshal Services and other authorities. I have answered inmate questions regarding sentences and jail credit. I have responded to Inmate Request for Staff Member. I have assisted with good time calculations and jail credit. I have instructed inmates in good time calculations and jail credit. I have answered BP-8 and BP-9, provided clarification of sentence computations to staff and inmates. I have administered regular reviews of the institution supplements of Records department. I have assisted with Operational Review and Program Review. I have prepared quarterly performance log entries. I have composed memorandums establishing operational procedures for Correctional System staff. I have composed training material and lesson plans. I have assisted with auditing and interpreting sentence computations. I have assisted with establishing annual leave roster. I have audited inmate release paperwork and halfway referrals to ensure the correctness to release. I have counseled staff regarding correct procedures for reviewing inmates' files and documents. I have trained new staff in Inmate System. I have conducted Admission and Orientation briefing to newly committed inmates. I briefed inmates at Open House. I have resolved discrepancies with institution staff and inmate's families. I am knowledgeable in 5800.15 Correctional Systems Manual, 5800.18 Receiving and Discharge Manual, 5800.16 Mail Management Manual.

• I provided supervision, care, and correctional treatment of inmates. My duties are, but not limited to working various housing units, working compound, working Front entrance, working Control Center, working Visiting Room, working Special Housing Unit, conducting random pat searches of inmate, controlling contraband, monitoring inmates (phone calls, emails, and mail) activity, screening inmate visitors, reporting unusual inmate behavior, maintaining accountability of inmates while working in special housing unit and main control. My duties have also included perimeter patrol, suicide watch, and recreation officer. I enforced rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody. I maintained good communication skills by placing emphasis on correct policy and security procedures. I have supervised large groups of inmates on a daily basis in housing units and the institution's compound. During institution emergencies or other periods of heavy workload or limited staff, I have been required to work long and irregular hours, unusual shifts, Sunday, holidays, and unexpected overtime. I have responded promptly to emergency situations such as as escape, fog patrol, riots, and major disturbances. I have trained and provided assistance to lower-graded Correctional Officers. I have maintained control and discipline of inmates in such areas as the auditorium, housing units, segregation, recreation areas, and dining room. I have supervised and instructed inmates in the proper use and care of tools and equipment. I have maintained strict control over hazardous tools, locks, keys, and other items that could be used to effect an escape or cause injury to staff and inmates have identified narcotics and narcotics paraphernalia. I have counseled and given guidance on skills and techniques in order to effectively influence the attitudes, behavior, and work habits of inmates. I have prepared written reports for incident reports, minor work orders, memos of involvement in specific incidents, and accident or injury reports. I have knowledge of working radio and other electronic equipment used. I have worked in various positions varying complexity. I have remained constantly alert and reporting observations regarding inmate identification, attitudes, behavior, and association to higher authorities to prevent possible incidents. I was temporarily assigned to the Mailroom and Receiving and Discharge. I assisted with mail rejections, inmate to inmate correspondence, identification, admission, security procedures, and processing, delivering mail, packages, and working with data on a computer. I assisted and trained in computer service. I am familiar with the physical layout of the facility and BOP procedures. I have completed specialized training in firearms proficiency, self-defense, and management of medical emergencies, safety management, and interpersonal communication skills. I am able to communicate effectively orally and in writing.

• I performed personnel an administrative functions in support of my unit. My duties included but were not limited to, collaborating with managers to identify and address employee relations issues, collaborating with department managers to identify staffing needs and create strategic recruiting plans, and maintaining personnel records and statistical data to establish accuracy and compliance with applicable regulations.. I conducted performance reviews and provided feedback to managers on employee performance. I implemented performance management systems that motivated employees to excel in their roles and contributed to company success. I developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport. I administered employee benefits programs and assisted with open enrollment.

I ensured the safety of inmates and community surrounding the facility. I prepared written reports such as incident reports, work orders, memos of involvement in specific incidents, and accidents or injury reports. I worked in various positions with varying complexity such as recreation officer, dining room officer, and tower officer. I have experience in releasing inmates with completed sentences, which included but is not limited to the proper identification of inmate, review of clearances, fines, and release paperwork. I have supervised large groups of inmates in recreation, dining room, housing units, segregation, and hospital. I have supervised large groups of inmates in preparation for bus operations which include but not limited to, visual search, fingerprinting, identification, photographing, and maintaining the correct paperwork. I am to communicate effectively in writing and orally.

I protected property, deterred criminal activity, and secured buildings. My duties were but not limited to, examining doors, windows, and gates. Monitoring cameras and alarm systems. I checked and verified photo identification prior to granting accessing to facility. I maintained and reviewed daily reports. . I trained new security officers. I supervised other security officers on weekends. I adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public. I patrolled and monitored premises in company vehicle, on bicycle, and by foot. I detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately. I communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

I was responsible for assisting customers as they shopped within our store. My duties were but not limited to, opening, shelving and merchandising new products in visually appealing and organized displays for optimal sales promotions. I collaborated with team members to ensure a seamless shopping experience for customers. I recommended complementary purchases to customers, increasing revenue. I efficiently used cash register operations. I enhanced store reputation by delivering outstanding customer service and resolving issues promptly.

I worked as part of a team to provide effective service to customers. My duties included but were not limited to, operating cash register to ring up final bill and process various forms of payment. I loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables. I reconciled receipt totals, cash and credit payments to address shortages. I collaborated with team members to complete orders. I trained new team members on procedures, customer service, and sales techniques. I prepared products following restaurant, health, and safety standards and procedures.

I worked as part of a team to provide effective service to customers. My duties included but were not limited to, answering customers' questions, recommending items, and recording order information. I carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. I used Lightspeed POS system to process cash, credit, debit, and gift card payments. I shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. I streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes. I strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems. I collaborated with team members to consistently provide efficient service during peak hours.

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts. I exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.