Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
References
Timeline
Generic

Olivia Wegner

Sugar Grove

Summary

Passionate manager with a proven track record at Culver's Restaurants, excelling in team leadership and regulatory compliance. As an expert in employee training and conflict resolution, I enhance operational efficiency and foster a positive work environment. Recognized for resolving customer complaints swiftly, ensuring high-quality service and satisfaction.

Overview

3
3
years of professional experience

Work History

Manager

Culver's Restaurants
Urbana
09.2024 - Current
  • Monitored staff performance and addressed issues.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Scheduled interviews for potential candidates and conducted reference checks before hiring.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on additional job positions to maintain coverage of roles.

Shift Leader

Culver's Restaurants
Sugar Grove
12.2021 - 04.2025
  • Resolved customer complaints promptly and professionally.
  • Handled customer inquiries promptly while providing accurate information regarding menu items and promotions.
  • Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff alike.
  • Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

High School Diploma -

Kaneland High School
Maple Park, IL
05-2024

Skills

  • Team leadership
  • Employee training
  • Customer service
  • Regulatory compliance
  • Quality control
  • Time management
  • Problem solving
  • Conflict resolution
  • Active listening
  • Communication skills
  • Staff management
  • Positive attitude
  • Staff training and development
  • Team development
  • Problem-solving abilities
  • Multitasking
  • Relationship building

Affiliations

  • Conversational Spanish
  • Varsity Golf
  • Music
  • Writing

Accomplishments

  • Academic All Conference Scholar
  • National Honors Society President
  • 4.0 GPA

References

References available upon request.

Timeline

Manager

Culver's Restaurants
09.2024 - Current

Shift Leader

Culver's Restaurants
12.2021 - 04.2025

High School Diploma -

Kaneland High School

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Olivia Wegner