OLIVIA STEINER
Des Plaines
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Account Executive
Integrated Merchandising Solutions
06.2024 - Current
- Oversee 5-10 campaigns and projects simultaneously while serving as the primary point of contact
- Directed day-to-day status of print production jobs from RFQ stage through final invoicing of the client
- Worked alongside of production, operations, logistics, and warehouse teams to manage timelines and ensure timely delivery of print material to warehouse for packing
- Handled expenses and project related costs while adhering to individual project budget(s) and overall yearly operating budget
- Review/approve freight invoices
- Participated in client campaign/project discovery calls to enhance project depth and problem solve when necessary
- Assists the client and a variety of internal departments with questions and/or issues in a timely fashion
- Assisted Senior Account Management in efforts for continuous account growth through new ideas or product optimization
- Proactively look for new opportunities on the account to build a stronger knowledge base
- Trained new employees on project and communication steps and customer relation strategies.
Part Time Front Desk Attendant
TAM Tennis Club
01.2019 - 05.2025
- Provided exceptional customer service to members while assisting customers with walk-in, and phone requests regarding booking court reservations, membership applications, and class registration
- Answered multi-line phone system and enthusiastically greeted callers
Account Executive - Communications Specialist
Integrated Merchandising Solutions
06.2022 - 06.2024
- Created and maintained monthly, quarterly, and weekly documentation showcasing upcoming/current programs and products for the McDonald's Corporation. These documents were then distributed among their 14,000 North American restaurants
- Collaborated with several cross-functional teams internally and externally to ensure IMS is represented as a well versed strategic partner to the business
- Field day-to-day inquiries from local agencies and internal team members regarding product placement, project timelines, and digital merchandising questions across multiple regions of the United States, Guam, and Puerto Rico
- Composed and posted weekly email content referencing field/restaurant callout's, important reminders or ordering deadlines sent out to the McDonald's community each Friday
- Developed targeted communication pieces for McDonald's corporation, local agencies, and internal team members after analyzing best working practices
- Devised and animated Microsoft Office Powerpoint and Google Doc presentations helping to convey “wins” and effective processes across multiple working groups
Public Relations Associate
All Points Public Relations
10.2021 - 06.2022
- Met and exceeded publicity goals for 8 franchise clients in the restaurant and retail industries
- Conducted national, trade and local media outreach for TV, print and online news publication daily
- Created and edited press materials including pitches, press releases, media alerts, and byline articles to showcase a customer or franchise story
- Represented All Points Public Relations at various college career fairs
- Developed key relationships while leading and managing client communications across multiple accounts while instructing team members with various tasks to meet client expectations
- Established integrated quarterly campaign overviews through strategic idea generation
Assistant Account Executive
Integrated Merchandising Solutions
02.2021 - 10.2021
- Developed credible relationships and act as a key liaison between IMS internal teams and the client, Constellation Brands
- Field day-to-day inquiries from client and internal IMS counterparts to deliver customer-focused resolution for issues or concerns
- Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
- Develop/review timelines with production teams and set priorities with client service and logistics operations teams to ensure on time and in full delivery
- Assist account manager with program set up requirements of program elements in both IMS operating systems and web-based ordering sites, while adhering to project timelines and budgets. Successfully convey information to vendors while managing business needs and projects to make sure they also adhere to the same guidelines
Operations Coordinator
Integrated Merchandising Solutions
02.2019 - 02.2021
- Successfully executed the order processing of point-of-sale elements and account database management/reporting within Excel, PowerPoint, and Google Drive working within the McDonald's account
- Worked closely with IMS cross-functional teams to proactively track shipments, process individual orders, and provide data driven reports
- Submitted daily requests within digital platforms for national and local promotions while distributing work accordingly to team members to answer staging or promotional messaging questions for digital assets
Assistant Account Executive
Jill Schmidt Public Relations
06.2017 - 08.2018
- Strategically developed pitches and tag lines to be sent out to potential clients to broaden the reach of Jill Schmidt during Summer 2017, Winter/Summer 2018
- Worked alongside other executives to compose scripts and create product placements for television and radio ads to obtain media placement for six clients
- Navigated and assembled client lists for pitching along with television clips from product segments through software such as: Cision, Constant Contact, TvEyes, and ZoomInfo to then be placed in product decks and email marketing pieces
Education
Bachelor of Science - Marketing
Bradley University
Peoria, IL12.2018
Skills
- Client relationship development
- End-to-end project management
- Creation of effective messaging strategies
- Cost management
- Strong presentation skills
LEADERSHIP EXPERIENCE
- Omniwomen Chicago, Chicago IL February 2020 – Present Co-Chair
- Director of Operations
- Director of Social Media
- Niles Metropolitan Chorus, Niles IL July 2020 – June 2024 Publicity Director
- Lurie Children's Hospital, Chicago IL January 2021-2024 Cocktails for a Cause Co-chair Children's Research Fund Junior Board Member
Timeline
Account Executive
Integrated Merchandising Solutions
06.2024 - Current
Account Executive - Communications Specialist
Integrated Merchandising Solutions
06.2022 - 06.2024
Public Relations Associate
All Points Public Relations
10.2021 - 06.2022
Assistant Account Executive
Integrated Merchandising Solutions
02.2021 - 10.2021
Operations Coordinator
Integrated Merchandising Solutions
02.2019 - 02.2021
Part Time Front Desk Attendant
TAM Tennis Club
01.2019 - 05.2025
Assistant Account Executive
Jill Schmidt Public Relations
06.2017 - 08.2018
Bachelor of Science - Marketing
Bradley University