Olivia Pracki
Chicago
Summary
Professional call center specialist prepared to excel in high-volume environments. Leveraged effective communication and problem-resolution techniques to meet and exceed customer expectations. Valued team member known for flexibility and reliability, contributing to consistent team performance.
Overview
8
8
years of professional experience
Work History
Outbound Call Center Agent
Pleio Goodstart
03.2021 - Current
- Developed strong rapport with customers, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and ensure accurate follow-up on leads.
- Collaborated with team members to refine scripts for improved communication effectiveness.
- Identified common customer concerns and provided actionable insights to management.
- Called elderly patients to remind them to take their diabetic medication.
Campaign Associate
Acd Direct
05.2018 - 02.2021
- Analyzed campaign performance metrics to drive continuous improvement in outreach efforts.
- Conducted thorough research to identify potential donors and develop tailored solicitation strategies.
- Established clear lines of communication among team members while fostering a collaborative work environment conducive to problemsolving.
Education
High School Diploma -
Kelly Highschool
Chicago, IL06-2008
Skills
- Outbound sales
- Goal oriented
- Workforce management
- Call routing
- Customer relationship building
- Positive attitude
- Teamwork
- Customer service
- Time management
- Relationship building
- Data entry
Timeline
Outbound Call Center Agent
Pleio Goodstart
03.2021 - Current
Campaign Associate
Acd Direct
05.2018 - 02.2021
High School Diploma -
Kelly Highschool