Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Paus

Wheaton

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and quick judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Office Administrator

Caliber Collision
07.2021 - 08.2023
  • I would answer calls and book appointments for guests
  • An expert liaison for service advisors and every one of the guests that would come into the shop
  • I handled important paperwork that was always filed until a job would need to be researched
  • Spoke to insurance adjusters through emails and direct communication about insurance claims
  • I would research the shops paystubs and unpaid invoices in order to create expense reports, while keeping track of how much money the shop had
  • For special circumstances, I would have to speak to third-party customer service representatives for Nobs towing
  • I would record when vehicles were towed in and out of the shop

cashier and baker

The Cheesecake factory
08.2017 - 07.2022
  • I spoke to restaurant professionals and fellow staff
  • Helped create beautiful plates for the guests and run them out to tables
  • Read aloud large dessert orders to help expo product
  • Memorized the entire menu to be able to answer guest questions
  • Provided exemplary communication with customers over the phone
  • Handled receipts and took down in writing which servers had positive and negative sales according to the day
  • Built relationships with customers to encourage repeat business
  • For guests that had large parties, I would put together catering orders and package the food
  • During night shifts I would count a drawer and disperse tip money to servers
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions

Education

journalism, Bachelor's of Arts -

Columbia College
12.2021

General Education, Associates Degree -

College of DuPage
05.2018

Skills

  • Languages
  • Organized
  • Diligent/ Quick
  • Team Player
  • Creative
  • Problem Solver
  • Innovative
  • Inbound phone call handling
  • Energetic
  • Professional presenter
  • Efficiency builder
  • Expert debater

Timeline

Office Administrator

Caliber Collision
07.2021 - 08.2023

cashier and baker

The Cheesecake factory
08.2017 - 07.2022

journalism, Bachelor's of Arts -

Columbia College

General Education, Associates Degree -

College of DuPage

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Olivia Paus