Olivia Onyeador
Wichita
Summary
Results-driven individual with a solid background in customer experience management. Expertise in lead follow-up and CRM systems and has consistently contributed to increased sales and enhanced client relationships.
Overview
10
10
years of professional experience
Work History
Customer Relations Assistant
Subaru of Wichita
Wichita, KS
02.2025 - Current
- Serve as the first point of contact for online and phone inquiries, guiding customers through the initial stages of the buying process
- Build trust quickly by actively listening and identifying customer needs, preferences, and budget
- Maintain consistent follow-up to keep customers engaged and informed throughout their decision-making process
- Navigate high-pressure or sensitive situations with professionalism, often turning frustrated customers into retained business
- Work closely with sales and finance teams to ensure a smooth, supportive customer experience from start to finish
- Track and manage customer interactions through CRM systems to ensure organization and accountability
Internet Sales Agent
Super Car Guys
Wichita, KS
12.2015 - 02.2026
- Developed and maintained relationships with customers to drive internet sales growth.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Conducted thorough product knowledge training for new team members to enhance service quality.
- Implemented targeted marketing strategies, increasing online visibility and engagement.
- Mentored junior agents on effective communication techniques, fostering a high-performance culture.
- Participated in ongoing professional development opportunities related specifically internet-based selling, staying current on best practices and industry standards for exceptional service.
- Implemented effective follow-up strategies with potential clients who expressed interest but did not initially complete a purchase, ultimately converting leads into sales revenue.
- Resolved customer complaints quickly and professionally by thoroughly investigating issues and proposing solutions that met both client expectations.
- Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.
- Streamlined the sales process for improved efficiency, enhancing the overall customer experience and satisfaction.
Education
Bachelor of Science - General Business
Fort Hays State University
Hays, KS04-2022
Skills
- Relationship Building & Client Retention
- Conflict Resolution & De-escalation
- Consultative / Needs-Based Sales
- Customer Experience & Satisfaction
- Business Development & Lead Follow-Up
- CRM & Customer Tracking Systems
- Team Support & Leadership
- Strong Communication Skills
- Adaptability & Problem Solving
Timeline
Customer Relations Assistant
Subaru of Wichita
02.2025 - Current
Internet Sales Agent
Super Car Guys
12.2015 - 02.2026
Bachelor of Science - General Business
Fort Hays State University