Olivia Noland
Lake Zurich
Summary
Motivated Advertising student with passion for all things Art & Design. Demonstrated ability to work independently and collaborate effectively with department personnel. Warm and friendly demeanor to assist guests in any situation, ensuring their needs are met. Thrives on working closely with team members to deliver a positive guest experience. Experience in busy and successful situations, well-equipped to handle fast-paced work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate & Decorator
Acosta's Home Consignment
09.2023 - 01.2025
- Handled both cash and card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges in person, over the phone and online.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers and consignors to build rapport and loyalty.
- Contributed to positive shopping environment by maintaining a clean, well organized and beautiful showroom.
- Integrated newly consigned furniture and decor into existing vignettes within the showroom seamlessly.
- Assisted customers in making design decisions based on their existing home furnishings and design, as well as their needs dependant on space, desired color pallet and functionality.
- Contributed to visual merchandising efforts by creating eye-catching displays and flyers that showcased products and in-store promotions effectively that enticed shoppers to make purchases.
- Facilitated up to date selections for our customers by entering new inventory into store system, complete with photos, dimensions, and through descriptions for online sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store, by telephone and via email, going above and beyond to answer questions and provide information to both customers and consignors.
- Coordinated with clients to understand their vision, leading to highly personalized and satisfying decor outcomes.
- Utilized dedicated platforms to effectively communicate with coworkers, management and the owners regularly.
- Coordinated and scheduled pick-ups and deliveries of purchased and consigner items with both the consignor/customer and the appropriate moving companies achieve timely arrivals and deliveries.
Server
First Watch Daytime Cafe
08.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Front Desk Agent
Grand Hotel
05.2022 - 08.2022
- Answered customer telephone calls and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Collected room deposits, fees and payments
- Used internal software to process reservations, check-ins and check-outs
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Greeted visitors and customers upon arrival, offered assistance and answered questions
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Intern
HM Manufacturing
07.2019 - 08.2021
- Produced high-quality and well organized visual workflow documents for hiring new employees and common tasks
- Virtually connected with business partners and potential clients
Entertainment Director
Cedar Lake Assisted Living and Memory Care
05.2021 - 07.2021
- Coordinated events and activities
- Set up and participated in activities alongside residents
- Conducted and instructed residents in a variety of activities
Resident Assistant
Cedar Lake Assisted Living and Memory Care
12.2020 - 06.2021
- Improved patient outlook and daily living through compassionate care
- Responded and assisted with diverse needs of residents
- Maintained clean and well-organized environment for client happiness and safety
Server/Waitress
Cedar Lake Assisted Living and Memory Care
05.2020 - 06.2021
- Prepared fruit, desert items and garnishes to assist kitchen staff
- Seated residents, provided beverages, took orders, served food
- Interacted with residents and provided a positive dining experience while also cultivating individual relationships with residents
- Helped maintain a clean, organized and stocked dining room, work space and kitchen
Education
Bachelor - Advertising
The University of Tennessee
Knoxville, TN12-2026
High School Diploma -
Lake Zurich High School
Lake Zurich, IL05-2021
Skills
- Team collaboration
- Conflict resolution
- Organizational skills
- Creative thinking
- Personable Demeanor
- Cash Handling
- Posting Charges
- Professional Relationships
- Check in and Checkout Procedures
- Dining and Amenity Recommendations
- Customer service
- Teamwork and collaboration
Certification
- ServSafe Food Handler's Certification
- IL Driver's License
Timeline
Sales Associate & Decorator
Acosta's Home Consignment
09.2023 - 01.2025
Server
First Watch Daytime Cafe
08.2023 - 01.2025
Front Desk Agent
Grand Hotel
05.2022 - 08.2022
Entertainment Director
Cedar Lake Assisted Living and Memory Care
05.2021 - 07.2021
Resident Assistant
Cedar Lake Assisted Living and Memory Care
12.2020 - 06.2021
Server/Waitress
Cedar Lake Assisted Living and Memory Care
05.2020 - 06.2021
Intern
HM Manufacturing
07.2019 - 08.2021
- ServSafe Food Handler's Certification
- IL Driver's License
Bachelor - Advertising
The University of Tennessee
High School Diploma -
Lake Zurich High School
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