Olivia Kowalczyk
PALANTINE,IL
Summary
Achieved significant sales and inventory management improvements at Arlington Acura in Palatine, leveraging expertise in CDK & TEKION and exceptional customer service skills. Excelled in problem-solving and vendor relations, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in order fulfillment and workplace safety, setting a high standard for service and support.
Overview
6
6
years of professional experience
Work History
Parts Counter Person
Arlington Acura in Palatine
08.2022 - Current
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Parts Specialist
Oreilly Auto Parts
05.2022 - 08.2022
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained extensive understanding of common problems and methods for repair.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
Front Desk Receptionist
Hodgkins Truck Center
11.2021 - 04.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- I assigned mechanics to different jobs
- I wrote up what the mechanics would tell me was wrong with the truck and or trailer along with adding parts to the ticket so that they could go to the parts department and get thecorrect parts
- I checked in truck drivers
Diesel Mechanic Assistant
Complete Coach Works
08.2021 - 10.2021
- Cleaned shop, stored new supplies and put away tools to maintain organized work area.
- Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
- Assisted in road call repairs
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Operated variety of power tools and hand tools.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Conducted safety and environmental checks on vehicles.
- Worked according to safety procedures for chemicals, tool use and protective equipment use.
- Shadowed senior mechanics to develop advanced repair skills.
Clerk
Capstone Logistics LLC.
03.2020 - 08.2021
- Maintained filing system and organized customer documents for easy retrieval of information.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Check in truck driver and also ran their paperwork out to them at the end of the night once they were finished unloading.
Cashier
Whole Foods Market
11.2018 - 06.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to increase revenue.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Diploma - Automotive Technology
Lincoln Technical Institute
Melrose Park, IL11.2021
High School Diploma -
Highland Park Highschool
Highland Park, IL05.2014
Skills
- Ordering parts
- Workplace Safety
- Improving customer satisfaction
- Coordinating paperwork
- Customer Service
- Order Fulfillment
- Proficient in CDK & TEKION
- Clean Driving Record
- Problem-solving skills
- Vehicle operations knowledge
- Email Communication
- Invoice Processing
- Vendor Relations
- Gasoline engine repair and diagnosis
- Basic Vehicle maintenance
- Basic Diesel vehicle maintenance
- Communication
- vehicle electronics
Additional Information
I have volunteered at a dog rescue called Second City Canine Rescue located in Palantine IL
Languages
Polish
Native or Bilingual
Timeline
Parts Counter Person
Arlington Acura in Palatine
08.2022 - Current
Parts Specialist
Oreilly Auto Parts
05.2022 - 08.2022
Front Desk Receptionist
Hodgkins Truck Center
11.2021 - 04.2022
Diesel Mechanic Assistant
Complete Coach Works
08.2021 - 10.2021
Clerk
Capstone Logistics LLC.
03.2020 - 08.2021
Cashier
Whole Foods Market
11.2018 - 06.2020
Diploma - Automotive Technology
Lincoln Technical Institute
High School Diploma -
Highland Park Highschool
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