Olivia Joyce
Glenview
Summary
Driven and personable professional with a proven track record in customer service and organizational skills. Excelled in building customer relationships and efficiently managing transactions, showcasing strong communication and problem-solving abilities. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Kilroys on Kirkwood Bar and Grill
Bloomington, IN
08.2024 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server Training
Landmark Inn
05.2024 - 07.2024
- Shadowed experienced servers engaging in customer interactions
- Prepared drinks for tables
- Studied menu and learned about different dishes
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
Hostess
Ballyhoo Hospitality (Pomeroy)
07.2022 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Michaels Arts And Crafts
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Glenbrook South High School
Glenview, IL05-2023
Bachelor of Science - Psychology
Indiana University Bloomington
Bloomington, INLake Forest High School
Lake Forest, ILSkills
- Personable/ customer service
- Time management skills
- Teamwork/Collaboration
- Problem solving
- Attention to detail
- Effective communication
- Sales support
- Menu memorization
- Take-out service
- Positive and professional
- Multitasking and organization
- POS operation
- Guest engagement
- Hospitality service expertise
Timeline
Server
Kilroys on Kirkwood Bar and Grill
08.2024 - 09.2024
Server Training
Landmark Inn
05.2024 - 07.2024
Hostess
Ballyhoo Hospitality (Pomeroy)
07.2022 - 01.2024
Sales Associate
Michaels Arts And Crafts
09.2021 - 06.2022
High School Diploma -
Glenbrook South High School
Bachelor of Science - Psychology
Indiana University Bloomington
Lake Forest High School