Olivia JOHNSON
Bourbonnais,IL
Summary
Dedicated mental health professional with experience at Shapiro Developmental Center, skilled in crisis intervention and patient safety management. Proven ability to engage families and implement treatment plans effectively, enhancing patient outcomes. Committed to fostering a supportive environment through empathy and strong communication skills.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Shapiro Developmental Center
04.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
Forklift Operator
NFI
05.2021 - 04.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Used equipment such as [Type] and [Type] to process excess materials and support recycling efforts.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Adjusted machinery and notified supervisors of malfunctions.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Weighed materials or products to record weight or other production data on tags or labels.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
- Finishing 16 loads a day.
Dietary Cook
Riverside Medical Hospital
02.2019 - 09.2020
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Followed standard recipes, menus and apportions according to established standards.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Streamlined food production processes by organizing workstations and utilizing time-saving techniques.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Maintained a positive work atmosphere by addressing any conflicts or concerns in a proactive and professional manner.
- Managed food preparation for special events, ensuring diverse menu options that catered to varied dietary requirements.
- Achieved cost savings through careful ingredient selection, bulk purchasing, and minimizing waste.
- Upheld high standards of presentation for all meals served, contributing to an elevated dining experience for patients.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Enhanced kitchen efficiency by implementing standardized recipes and portion control guidelines.
- Increased customer satisfaction with personalized attention to individual dietary concerns or allergies during meal preparation.
- Prepared food for special parties and groups.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Conducted regular equipment maintenance checks to ensure optimal functionality and prevent downtime disruptions.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary restrictions.
- Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
- Developed strong working relationships with suppliers, negotiating competitive pricing without compromising on quality ingredients.
- Continuously updated knowledge of industry trends, attending workshops or training sessions as needed to stay current with best practices in dietary cooking techniques.
- Improved patient satisfaction by tailoring meal plans according to dietary needs and preferences.
- Assisted in hiring and evaluating of new kitchen staff.
- Finished with meals in a timely manner such as,preparing 3 meals a day
Security Guard
Allied Universal Security Services
04.2017 - 06.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Assisted in the development of comprehensive security plans for special events and occasions.
- Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Increased staff compliance with security protocols through effective communication and enforcement.
- Led security briefings for new employees, ensuring high level of preparedness across team.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Initiated community watch program, strengthening ties between security personnel and local residents.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
- Enhanced security perimeter integrity by conducting regular patrols of property.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Averaging approximately over 500 people a day with bage checks.
Home Health Aide
Addus Home Health Care
02.2014 - 06.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Maintained an average 4 people a day.
Education
High School Diploma - English
Kankakee Community High-school
Kankakee, IL05.2007
Skills
- Crisis intervention techniques
- Patient safety management
- Behavioral observation and management
- Suicide prevention strategies
- Stress reduction methods
- Empathy development
- Treatment planning and monitoring
- Multicultural competence in care
- Medication administration skills
- Clinical documentation expertise
- Family engagement strategies
- Anger management techniques
- Self-care promotion practices
- Mental health first aid training
- Psychoeducation delivery methods
- Cognitive behavioral therapy principles
- Discharge planning processes
- Grief counseling approaches
- Individual counseling skills
- Substance abuse awareness
Timeline
Mental Health Technician
Shapiro Developmental Center
04.2023 - Current
Forklift Operator
NFI
05.2021 - 04.2023
Dietary Cook
Riverside Medical Hospital
02.2019 - 09.2020
Security Guard
Allied Universal Security Services
04.2017 - 06.2019
Home Health Aide
Addus Home Health Care
02.2014 - 06.2017
High School Diploma - English
Kankakee Community High-school
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