Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Johnson

Oak Park

Summary

Experienced Barista and customer service with a strong background in sales techniques. Responsibilities included greeting customers, processing transactions using a point-of-sale system, and training new team members on operational procedures. Successfully managed guest inquiries and complaints, ensuring a positive experience while coordinating with kitchen staff for timely service delivery. Demonstrated effective visual merchandising skills by arranging merchandise to enhance customer engagement and drive sales.

Overview

6
6
years of professional experience

Work History

Sales Associate

SugarBoo trading Co
Las Vegas
08.2023 - 06.2025
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Achieved high sales by effectively assisting customers and addressing their needs.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Hostess

Grand Lux Cafe -Venetian
Las Vegas
07.2022 - 01.2024
  • Managed reservation system to optimize seating arrangements efficiently.
  • Assisted servers by communicating guest needs and preferences promptly.
  • Greeted guests warmly and ensured a positive first impression.
  • Provided menu information and answered guest inquiries effectively.
  • Coordinated with kitchen staff to ensure timely service delivery.
  • Handled guest complaints with professionalism and empathy during busy periods.

Barista/ Manager on Duty

Sugarbeet food coop
Oak Park
01.2019 - 06.2022
  • Prepared and served high-quality coffee beverages to customers.
  • Maintained cleanliness and organization of the café environment.
  • Operated espresso machine and brewing equipment efficiently.
  • MOD Duties for closing

Education

High School Diploma -

Oak Park And River Forest HS
Oak Park, Illinois
05-2019

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Visual merchandising
  • Sales techniques
  • Conflict resolution
  • Interpersonal skills
  • Food handling

Timeline

Sales Associate

SugarBoo trading Co
08.2023 - 06.2025

Hostess

Grand Lux Cafe -Venetian
07.2022 - 01.2024

Barista/ Manager on Duty

Sugarbeet food coop
01.2019 - 06.2022

High School Diploma -

Oak Park And River Forest HS
Olivia Johnson