Olivia Harris
Aurora
Summary
Detail-oriented Entertainment & Arts Management student with hands-on experience supporting live performances, guest services, and high-volume hospitality environments. Skilled in event logistics, audience engagement, and coordinating operations in fast-paced settings. Strong communicator with experience collaborating with teams, assisting with event setup, and maintaining positive guest experiences. Seeking to contribute organizational and event management skills as a Special Event Intern.
Overview
3
3
years of professional experience
Work History
Direct Support Professional (Senior Position)
Bancroft
07.2024 - 08.2025
- Coordinated daily schedules, activities, and appointments to enhance resident engagement and support.
- Collaborated with behavioral specialists, healthcare professionals, and staff to ensure effective program operations.
- Managed multiple responsibilities while ensuring organization and attention to detail to meet individual needs.
- Cultivated communication and problem-solving skills to effectively address diverse needs of individuals supported.
Hostess / Guest Services
Harvest Seasonal Grill & Wine Bar
02.2023 - 02.2024
- Coordinated guest seating and flow to optimize service efficiency during high-volume periods.
- Managed guest check-in, reservations, and waitlists to enhance guest satisfaction in a fast-paced hospitality environment.
- Communicated with staff and guests to resolve issues and ensure positive customer experiences.
- Handled phone communications, take-out orders, and customer inquiries while ensuring timely responses during peak hours.
Student Assistant – Music Box Office & Event Support
California State University San Bernardino
09.2022 - 12.2022
- Facilitated ticket sales and provided customer service for university music performances and live events, enhancing attendee experience.
- Coordinated event setup and venue preparation, optimizing seating arrangements and performance logistics.
- Ushered during performances and assisted guests with seating and audience flow.
- Managed ticketing records and executed event-related administrative tasks, ensuring smooth operation.
Education
Bachelor of Arts - Entertainment & Arts Management (Media Concentration)
Columbia College Chicago
Chicago, IL06.2026
Entertainment & Arts Management (Media Concentration)
Drexel University
Philadelphia, PA01.2025
Communications (Media Studies)
California State University San Bernardino
San Bernardino, CA01.2023
Skills
- Guest Relations & Customer Service
- Event Coordination & Logistics Support
- Ticketing, POS Systems & Event Operations Tools
- Organization, Scheduling & Time Management
- Budget Management
- Multitasking in Fast-Paced Environments
- Problem Solving & Adaptability
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Team Collaboration & Communication
References
Available upon request
Awards
- Dean’s List – California State University San Bernardino
- Certificate of Academic Achievement
- Dean’s Scholarship
- National Honor Society
- Community Service Achievement
Websites
Timeline
Direct Support Professional (Senior Position)
Bancroft
07.2024 - 08.2025
Hostess / Guest Services
Harvest Seasonal Grill & Wine Bar
02.2023 - 02.2024
Student Assistant – Music Box Office & Event Support
California State University San Bernardino
09.2022 - 12.2022
Bachelor of Arts - Entertainment & Arts Management (Media Concentration)
Columbia College Chicago
Entertainment & Arts Management (Media Concentration)
Drexel University
Communications (Media Studies)
California State University San Bernardino