Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Graves

Galesburg

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Executive Team Leader - Service & Engagement

Target
03.2024 - Current
  • Achieved company growth by developing and implementing strategic business plans.
  • Led a cross-functional team of over 50 employees and developed streamline communication and efficient metric execution.
  • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Fostered a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Specialty Sales Lead

Target
10.2023 - 03.2024
  • Assisted in implementation and maintenance of planograms.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained metric/KPI's of over 98% for all three areas in workload set on time, back-room location accuracy, and back-room to sales floor fill percentage.

Closing Team Lead

Target
10.2021 - 10.2023
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • * 2022 Q3 Award for cross-training most team members
    * 2022 Q4 MVP

GM Team Lead

Target
10.2020 - 06.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.

Head Cashier

Lowes Home Improvment
05.2015 - 03.2019
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.

Education

Associate of Arts -

Carl Sandburg College
Galesburg, IL
05.2020

Skills

  • Customer Engagement
  • Cycle Counts and Audits
  • Customer Inquiries
  • Closing Procedures
  • Handling Complaints
  • Retail Industry Experience
  • Delegation and Supervision
  • Manage Employees

Timeline

Executive Team Leader - Service & Engagement

Target
03.2024 - Current

Specialty Sales Lead

Target
10.2023 - 03.2024

Closing Team Lead

Target
10.2021 - 10.2023

GM Team Lead

Target
10.2020 - 06.2021

Head Cashier

Lowes Home Improvment
05.2015 - 03.2019

Associate of Arts -

Carl Sandburg College

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Olivia Graves