Olivia Ehlke
Lighthouse Buick GMC
Morton
5
years of professional experience
Customer-focused young professional with experience in sales, real estate, and customer-oriented roles. Skilled in communication, multitasking, and staying collected in fast-paced environments while delivering a positive customer experience.
Work History
Customer Experience Manager
5 Months- Addressed customer concerns promptly, fostering positive relationships and ensuring satisfaction with services provided.
- Utilized CRM software to track customer interactions and manage follow-up activities efficiently.
- Scheduled appointments for sales representatives, ensuring optimal time management and organization.
- Resolved customer concerns with strong communication and problem-solving skills.
- Collaborated with sales and service department staff to streamline workflow and improve response times.
- Maintained organized and detailed records of customer interactions and follow-ups for quality assurance and future reference.
Barista / Kitchen Staff Member
4 Months- Crafted high-quality coffee beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Provided exceptional customer service by accurately taking orders and addressing inquiries promptly.
- Operated coffee brewing equipment and machinery proficiently to ensure consistent beverage quality.
Real Estate Agent
5 Months- Assisted clients in buying and selling residential properties, ensuring smooth transactions.
- Conducted market research to identify trends and opportunities for client investments.
- Facilitated open houses and property showings, providing detailed information to prospective buyers.
- Prepared comprehensive comparative market analyses to inform pricing strategies for listings.
- Coordinated with lenders, inspectors, and title companies to streamline closing processes.
- Cultivated client relationships through effective communication and exceptional customer service.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed personalized marketing strategies using digital platforms to enhance property visibility.
Sales and Marketing Assistant
1 Year 10 Months- Provided administrative and transactional support to sales representatives by preparing vehicle deal documentation, verifying contract information, and assisting in the completion of customer vehicle purchases.
- Assisted in developing marketing materials, ensuring alignment with dealership standards.
- Managed social media platforms, increasing online presence and customer interaction.
- Analyzed market trends to inform strategic marketing decisions and campaign adjustments.
- Collaborated on email marketing campaigns, optimizing content for audience engagement.
- Assisted sales representatives in preparing and processing vehicle purchase agreements and financing paperwork.
Barista & Baker
2 Years- Prepared and served high-quality beverages, ensuring customer satisfaction through exceptional service.
- Trained new staff on beverage preparation techniques and customer service standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared a variety of baked goods, ensuring adherence to quality and presentation standards.
- Operated commercial baking equipment, maintaining safety and sanitation protocols.
Education
High School Diploma
Skills
Customer service
Collaboration & teamwork
Effective communication
Attention to detail
Multi-tasking in fast-paced environments
Problem solving
Adaptability
Marketing strategy & brand promotion
Creativity
Client relationship building
Sales support
Microsoft 365 & Google Workspace
Illinois Licensed Real Estate Professional
Basic French
Timeline
Customer Experience Manager
Lighthouse Buick GMC
01.2026 - CurrentRead More
Barista / Kitchen Staff Member
Revive Coffee and Roasting Co.
09.2025 - 01.2026Read More
Real Estate Agent
Keller Williams Premier Realty - Schneider Home Group
04.2025 - 09.2025Read More
Sales and Marketing Assistant
Lighthouse Buick GMC
06.2023 - 04.2025Read More
Barista & Baker
Four30 Scones
06.2021 - 06.2023Read More
Morton High School & Homeschool
High School Diploma
Read More