Olivia Bauman
Wonder Lake
Summary
Dynamic and detail-oriented professional with a proven track record excelling in customer service and team collaboration. Recognized for enhancing client satisfaction through meticulous cleaning and effective communication. Skilled in data entry, customer satisfactions and consistently delivering high-quality results while adhering to safety protocols.
Overview
11
11
years of professional experience
Work History
Residential House Cleaning
Self Employed Services
06.2021 - Current
- Maintained a regular client base offering weekly, bi weekly, monthly and one time services
- Enhanced quality of life through meticulous housekeeping and attention to detail in maintaining a clean and organized home.
- Self driven ambitions in developing marketing strategies that increased demand for services among residential clients.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Collected payment for services rendered and provided client with billing receipts.
- detailed data entry and record keeping of clients and services performed.
Pet Sitter
Self Employed Services
01.2015 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Maintained work load through building trust and rapport with providing clients other services (housekeeping)
Lead Cleaning Technician, Office Assistant
Clean As A Whistle
06.2014 - 05.2021
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Provided excellent service by addressing client concerns promptly and professionally.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Associate of Applied Science - Massage Therapy
Cortiva Institue
Crystal Lake06-2012
Associate of Science - CNA
Gateway Technical College
Kenosha, WI01-2009
High School Diploma -
Wilmot Union High School
Wilmot, WI06-2008
Skills
- Reliability and punctuality
- Flexible scheduling
- Teamwork
- Staff training
- Data entry
- Multitasking and organization
- Customer service-focused
- Detail-oriented
- Safety protocols
- Exceptional communicator
objective
Seeking a meaningful position that allows me to be a part of a team that makes a difference while showcasing my skill set and experience.
Timeline
Residential House Cleaning
Self Employed Services
06.2021 - Current
Pet Sitter
Self Employed Services
01.2015 - Current
Lead Cleaning Technician, Office Assistant
Clean As A Whistle
06.2014 - 05.2021
Associate of Applied Science - Massage Therapy
Cortiva Institue
Associate of Science - CNA
Gateway Technical College
High School Diploma -
Wilmot Union High School
Similar Profiles
Bushra KhokharBushra Khokhar
House Maker at Self Employed ServicesHouse Maker at Self Employed Services
Cameron McAllisterCameron McAllister
Lawn Maintenance Worker at Self Employed ServicesLawn Maintenance Worker at Self Employed Services
John FordJohn Ford
Security at Self Employed ServicesSecurity at Self Employed Services
Ahoefa Chantal GafanAhoefa Chantal Gafan
Pet Sitter at Self Employed ServicesPet Sitter at Self Employed Services
Evan PavlikEvan Pavlik
Retail Sales Associate at DSWRetail Sales Associate at DSW