Oliver Saucedo
Cicero
Summary
Proven leader in fast-paced culinary settings, I strive to exceed my everyday tasks to have an operational team . Also, I enhanced team performance at Culver's Restaurant by implementing superior training and leadership. Specializing in guest services and food safety, I significantly improved customer satisfaction. My expertise in POS system use and interactive communication skills ensured operational excellence, most importantly achieving targets with efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Culvers
09.2021 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Manager
Culvers
10.2020 - 07.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
J Sterling Morton East Hoghschool
Cicero, IL06-2020
Skills
- Customer engagement
- Bilingual proficiency
- Money handling
- Hiring and training
- Team leadership
- Decision-making
- Shift coordinator
- Effective multitasking
- POS system
- Ability to work under pressure
- Inventory organization
- Stocking and replenishing
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CM - Certified Manager Certification
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Culvers
09.2021 - 04.2025
Shift Manager
Culvers
10.2020 - 07.2021
High School Diploma -
J Sterling Morton East Hoghschool
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