Olga Powers
Bolingbrook
Summary
Experienced with safety protocols and management strategies. Utilizes comprehensive safety training to maintain compliance. Track record of promoting safe and productive work environment through strong communication and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Safety Assistant
All State Enterprise
04.2022 - Current
- Conducting hiring process; pre-employment verification; onboarding
- Implementing safety training programs
- Monitoring compliance with safety regulations, ensuring adherence to organizational standards.
- Collaborating with team members to investigate incidents and recommend corrective actions.
- Monitoring and updating driver's files.
- Checking MVR's PSP's.
- Assuring DOT drug and alcohol program is compliant with DOT Regulations, Clearing House.
- Dealing with claims.
- Communicating with drivers, dispatchers and management regarding safety matters.
- Overseeing and monitoring all safety issues.
Passenger handling and lounge agent
Danylo Halytskyi International Airport Lviv
07.2021 - 03.2022
- - hosting and and introducing the requirements for the entry to business lounge
- - dealing with any inquiries regarding the flight
- - maintaining and restocking lounge area
- - answering the phone calls and emails
- - meeting the charter flights and assisting passengers from/to those flights
- - providing the fast-track services
Contact Center Agent AVIA
Agency “Tickets.ua”
10.2020 - 05.2021
- - giving online consultations by phone and in written form
- - providing support to customers in any questions regarding their air booking
- - processing incoming, outgoing calls
- - analysing issues and searching for solutions
- - communicating with other departments of the company
Dispatcher
Gwynn Logistics contractor for Landstar Ranger INC
06.2020 - 08.2020
- Negotiating prices for loads
- Booking freight
- Communicating with drivers
- Making sure drivers were on time for pick up and delivery
- Communicating and updating customers
- Receiving emergency and non-emergency calls
Cabin Crew
Airline “Qatar Airways”
07.2014 - 12.2019
- - in charge of safety of the passengers from time they board until time they disembark airplane
- - being vigilant in cabin and ready to report of any accident to commander that would effect safety of the aircraft
- - doing routine security and safety checks before take off
- - checking the condition and provision of emergency equipment
- - demonstrating emergency equipment and safety procedures
- - administering first aid, etc.
Education
Bachelor - tourism and hospitality business
Uzhgorod National University
06.2013
Skills
- Effective communication
- Adaptive thinking
- Cross-cultural competence
- Safety management
- Organizational skills
Certification
- Employee Performance Evaluation, Infinit-I - 02.23.23
- Employee Handbooks, Infinit-I - 02.23.23
- Employee Eligibility Verification, Infinit-I - 02.23.23
- English Language Proficiency Mandate Explained, Infinit-I, -06.24.25
- FMCSA Medical Certification Reporting, Infinit-I, 06.12.25
LANGUAGES
Ukrainian
Russian
English
Polish
Timeline
Safety Assistant
All State Enterprise
04.2022 - Current
Passenger handling and lounge agent
Danylo Halytskyi International Airport Lviv
07.2021 - 03.2022
Contact Center Agent AVIA
Agency “Tickets.ua”
10.2020 - 05.2021
Dispatcher
Gwynn Logistics contractor for Landstar Ranger INC
06.2020 - 08.2020
Cabin Crew
Airline “Qatar Airways”
07.2014 - 12.2019
Bachelor - tourism and hospitality business
Uzhgorod National University