Olga Papadopoulou

• Led employee relations through effective communication, coaching, training, and development.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department's functions.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
• Implemented new processes to streamline workflow and improve overall efficiency within the team.
• Delegated tasks to existing support team members and help solve complex business issues.
• Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes.
• Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
• Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
• Spearheaded initiatives aimed at improving overall client satisfaction, resulting in increased retention rates and positive referrals from existing customers.
• Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
• Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
• Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.
• Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals

• Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding various banks products and services.
• Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
• Coordinated with other departments and banks to address and solve complex customer issues.
• Coordinated with banks and tailored banking solutions to customer needs, strengthening client relationships and loyalty.
• Improved customer experience by providing timely and accurate responses to inquiries about banking products and services (in colaboration with loval and foreign banks).
• Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.

• Leveraged a vast network of industry contacts to facilitate smooth transitions for migrating clients into new communities and workplaces.
• Negotiated favorable outcomes for clients during reconsiderations of rejected visa applications.
• Stayed up-to-date on changes to immigration and labour policies and legislation, ensuring accurate advice to clients at all times.
• Drafted persuasive letters of support highlighting clients'' contributions to their communities as part of the visa application process.
• Provided ongoing support to clients throughout their entire migration journey, from initial inquiry to arrival in their new country.
• Developed strong relationships with clients, ensuring trust and confidence in the migration process.
• Managed a high volume of cases simultaneously while maintaining exceptional attention to detail and quality control standards.
• Collaborated with legal experts to ensure compliance with all relevant immigration laws and regulations.
• Assisted clients in obtaining visas by navigating complex immigration processes and requirements.
• Collaborated with clients to gather necessary evidence for applications, ensuring comprehensive and accurate submissions that increase chances of success.
• Conducted comprehensive assessments of client eligibility for various visa programs, enabling informed decisions on application strategies.
• Improved client satisfaction by providing personalized migration consultation services.
• Increased success rates of visa applications through thorough documentation preparation and review.
• Streamlined internal processes for efficient case management, resulting in faster response times to client inquiries.
• Handled a diverse range of visa applications, including family-sponsored, employment-based, passports, and more.
• Replying to inquiries and providing information on ongoing processes.
• Compiled, cleaned and manipulated data for proper handling.

Undertaking cases, representing clients on submitting relevant applications related to the establishment of Cyprus Companies to obtain Government Licenses provided by the Central Bank of Cyprus, followed by the submission of Registration/Incorporation applications with the Cyprus Registrar of Companies; following up procedures laid down by the Law and the respective Regulations of the relevant Government Authorities. Consulting and processing services to the clients, in relation to:

• Participating in meetings and conference calls with clients
• Own portfolio of clients
• Preparing all necessary forms and documentation required for Company formation; gathering all the necessary supporting documents
• Administration of companies and its files; maintenance of the statutory records of the Company and ensuring that the company meets all its legal obligations such as annual filings with the relevant authorities
• Well knowledge of Anti-Money Laundering procedures and preventive measures for a low risk and high risk of money laundering or terrorist financing. Following up KYC and Due Diligence for Customer identification, assisting / reporting on Compliance Department
• Undertaking cases, representing clients on submitting relevant applications related to the establishment of Overseas Companies to obtain Licenses followed by the submission of Registration/Incorporation applications with British Virgin Islands, British Anguilla, Seychelles, etc, following procedures laid down by each Country’s respective Regulations; liaising between the counterparties and relevant Authorities / Organization, etc; preparing all necessary forms and documentation on required to finalize such a case; gathering all the necessary supporting documents; preparation of legal documents on clients’ behalf such as Minutes, Written Decisions / Board Resolutions, Powers of Attorney, Confirmations, Affidavit/Oath, Declarations etc.
• Documentation of general meetings
• Review and preparation of legal documentation such as Minutes, Written Decisions / Board Resolutions, Powers of Attorney, Confirmations, Affidavits/Oath, Declarations etc.
• Assisting with the changes in Company structures, such as change of Company directors, secretary, registered office, shareholders, authorized and/or other issued share capital etc
• Providing maintenance of company’s register of members
• Drafting and filing all necessary changes with regard to share transfers, allotments, increase and reduction of capital
• Preparing and filling with the Registrar of Companies all necessary forms in relation to change of officers, change of name and change of registered office
• Arranging and executing Notarizations certification and translation of documents
• Holding shares on trust and offering all kinds of nominee services
• Opening of the Bank Accounts, with all Major well known banks in Cyprus and Overseas for Cyprus and other International jurisdictions, ie consulting and processing services, in relation to opening of bank accounts, preparation of all necessary bank forms through banking systems, gathering necessary supporting documents, handling and processing on instructions, wired Bank Transfers of Funds on behalf of the newly established Companies and personal bank accounts, including liaising, mediation and representation of clients before Banks
• Preparation of International Business Unit Bank Payment orders/transfers and appointing Bank Signatories
• Following up the KYC procedures
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
• Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes.
• Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals

• Leveraged a vast network of industry contacts to facilitate smooth transitions for migrating clients into new communities and workplaces.
• Negotiated favorable outcomes for clients during reconsiderations of rejected visa applications.
• Stayed up-to-date on changes to immigration and labour policies and legislation, ensuring accurate advice to clients at all times.
• Drafted persuasive letters of support highlighting clients'' contributions to their communities as part of the visa application process.
• Provided ongoing support to clients throughout their entire migration journey, from initial inquiry to arrival in their new country.
• Developed strong relationships with clients, ensuring trust and confidence in the migration process.
• Managed a high volume of cases simultaneously while maintaining exceptional attention to detail and quality control standards.
• Collaborated with legal experts to ensure compliance with all relevant immigration laws and regulations.
• Assisted clients in obtaining visas by navigating complex immigration processes and requirements.
• Collaborated with clients to gather necessary evidence for applications, ensuring comprehensive and accurate submissions that increase chances of success.
• Conducted comprehensive assessments of client eligibility for various visa programs, enabling informed decisions on application strategies.
• Improved client satisfaction by providing personalized migration consultation services.
• Increased success rates of visa applications through thorough documentation preparation and review.
• Streamlined internal processes for efficient case management, resulting in faster response times to client inquiries.
• Handled a diverse range of visa applications, including family-sponsored, employment-based, passports, and more.
• Replying to inquiries and providing information on ongoing processes.
• Compiled, cleaned and manipulated data for proper handling.

• Leveraged a vast network of industry contacts to facilitate smooth transitions for migrating clients into new communities and workplaces.
• Negotiated favorable outcomes for clients during reconsiderations of rejected visa applications.
• Stayed up-to-date on changes to immigration and labour policies and legislation, ensuring accurate advice to clients at all times.
• Drafted persuasive letters of support highlighting clients'' contributions to their communities as part of the visa application process.
• Provided ongoing support to clients throughout their entire migration journey, from initial inquiry to arrival in their new country.
• Developed strong relationships with clients, ensuring trust and confidence in the migration process.
• Managed a high volume of cases simultaneously while maintaining exceptional attention to detail and quality control standards.
• Collaborated with legal experts to ensure compliance with all relevant immigration laws and regulations.
• Assisted clients in obtaining visas by navigating complex immigration processes and requirements.
• Collaborated with clients to gather necessary evidence for applications, ensuring comprehensive and accurate submissions that increase chances of success.
• Conducted comprehensive assessments of client eligibility for various visa programs, enabling informed decisions on application strategies.
  Improved client satisfaction by providing personalized migration consultation services.
• Increased success rates of visa applications through thorough documentation preparation and review.
• Streamlined internal processes for efficient case management, resulting in faster response times to client inquiries.
• Handled a diverse range of visa applications, including family-sponsored, employment-based, passports, and more.
• Replying to inquiries and providing information on ongoing processes.
• Compiled, cleaned and manipulated data for proper handling.

• Undertaking cases, representing foreign clients on submitting relevant applications related the obtaining of Council of Ministers Approval on acquiring an immovable property in Cyprus, and advising clients in general, assisting on the such acquisition and leasing cases related to immovable properties; representation of clients before Government Authorities and/or Organization and/or Banks, etc
• Prepared legal documents, contracts, motions and other.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
• Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Conferred with clients and other involved parties to gather and track case information.
• Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
• Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
• Fostered collaborative environment, facilitating communication between legal teams and clients.
• Assisted in drafting legal documents, ensuring compliance with requirements and deadlines.
• Increased client satisfaction with thorough research and prompt response to inquiries.
• Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
• Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
• Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.
• Improved team productivity by coordinating with attorneys to prioritize and delegate tasks effectively.
• Revised and finalized letters, briefs, and memos.
• Contacted clients to schedule appointments and discuss progress of cases.
• Interviewed clients to obtain information relevant to cases.
• Collaborated with attorneys to develop strategies for each case.
• Reviewed Deed of Trust, Title Commitment, prior bankruptcies documents etc.
• Inheritance Cases:- Testamentary presence and drafting Wills, presence for Witnessing purposes, presence in Wills’ opening, disposal of real estate and movable property to the heirs, and guarantees.
• Consulting and processing services to the clients, such as:- my participation and joining Lawyers and Supervisors in meetings with clients; liaising between the counterparties and relevant Authorities / Organization, etc; preparing all necessary forms and documentation on required to finalize cases, and drafting Contract of Sales, Lease Agreements and Wills relevant to each case; gathering all the necessary supporting documents; preparation of other legal documents on clients’ behalf such as Powers of Attorney, Confirmations, Affidavits/Oath, Declarations, etc; arranging for the stamping of documentation before the relevant Government Authorities and their submission with the Lands Registry Office, Income Tax Office and Cyprus Courts; representation of clients before Government Authorities and/or Organization, Courts, Banks etc.