Olga Marquez
Lombard
Summary
Bilingual Insurance Specialist with extensive expertise in managing complex general liability, auto liability, and commercial claims for national accounts. Proven track record in resolving high-stakes litigation and negotiating cost-effective settlements while maintaining client relationships. Adept at strategic decision-making and driving productivity improvements through effective communication.
Overview
28
28
years of professional experience
Work History
Sr. Claim Representative
Gallagher Bassett Services, Inc.
Oakbrook Terrace
08.2007 - Current
- Administers and manages general liability, auto liability, product liability, employer practices, liquor liability, asbestos, and benzene claims, which included property damage and personal injury claims, for National Commercial Accounts.
- Managed litigation claims by applying legal concepts of policy and explaining complex claim settlements.
- Negotiated with vendors to secure favorable settlements for clients.
- Prepare and present files for client claim reviews and settlement authority.
- Evaluate files to determine if any subrogation potential.
- Evaluate files and investigate for contribution of any other tortfeasors for referral of the claim to be resolved.
- Prepares client and excess carrier reports.
- Supported management by engaging with potential new prospects to foster business opportunities.
WC Case Manager III
Liberty Mutual Insurance
Schaumburg
06.1998 - 12.2006
- Conducted thorough investigations to determine compensability of losses using interviews, recorded statements, and data gathering, identifying subrogation opportunities and suspicious claims.
- Promptly establish and maintain accurate reserves, direct counsel on litigation, develop strategy and negotiate claims to a timely conclusion.
- Processed timely temporary total disability and temporary partial disability payments to employees.
- Prepared concise reports and attended file reviews while assisting nurse case managers in facilitating employee return to work.
Liability Case Manager III
Liberty Mutual Insurance
Schaumburg
06.1998 - 12.2006
- Investigated auto liability and personal injury claims, managing litigation processes to ensure thorough resolution.
- Delivered comprehensive claim service to diverse insureds, including trucking, bus companies, and service and manufacturing sectors.
- Direct involvement with customers during investigation of auto and theft claims.
- Prepared and presented files for client claim reviews and settlement authority.
- Evaluated files for subrogation potential, facilitating recovery efforts and maximizing claim outcomes.
- Evaluated files and investigated to determine if any other tortfeasor for referral of the claim to be resolved, attended pre-trial conferences and mediations.
Skills
- Claims Assessment
- Claims management
- Litigation management
- Planning and Analysis
- Decision-Making
- Organizational skills
- Customer Service
References
Available upon request.
Insurance Licenses
- Alabama
- California
- Connecticut
- Delaware
- Florida
- Georgia
- Idaho
- Indiana
- Kentucky
- Louisiana
- Maine
- Michigan
- Minnesota
- Mississippi
- Montana
- North Carolina
- New Hampshire
- New Mexico
- New York
- Oklahoma
- Oregon
- Rhode Island
- South Carolina
- Texas
- Utah
- Vermont
- Washington
- Wyoming
Timeline
Sr. Claim Representative
Gallagher Bassett Services, Inc.
08.2007 - Current
WC Case Manager III
Liberty Mutual Insurance
06.1998 - 12.2006
Liability Case Manager III
Liberty Mutual Insurance
06.1998 - 12.2006