Olga Jackson
South Holland
Summary
Dynamic Mobile Crisis Worker at Turning Point with a strong background in mental health awareness and emergency management. Achieved enhanced client satisfaction through quality improvement initiatives and empathetic support. Skilled in State protocol documentation and fostering professional boundaries, ensuring optimal care and empowering clients to navigate their challenges effectively.
Overview
25
25
years of professional experience
Work History
Mobile Crisis Worker
Turning Point
01.2024 - 03.2025
- Implemented continuous quality improvement initiatives that led to enhanced client satisfaction levels and reduced wait times for services.
- Provided empathetic support to clients in crisis, guiding them towards appropriate resources and interventions.
- Supported clients in developing coping skills.
- Conducted thorough follow-up evaluations to monitor progress, ensuring optimal post-crisis care for clients.
Substitute Teacher, K-Eighth Grade
Chicago Public Schools
09.2000 - 01.2024
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
- Developed strong relationships with students, parents, and colleagues, promoting open communication and collaboration among all stakeholders.
- Contributed to improved school performance by collaborating with fellow teachers on curriculum development and teaching strategies.
Case Manager
Department of Aging
05.2015 - 07.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
TANF/MEDICAL Case Manager
Department of Human Services
03.2008 - 07.2014
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Education
Bachelor of Arts - Sociology
Chicago State University
Chicago, IL07-1998
Skills
- Mental health awareness
- Clinical documentation
- Professional boundaries
- Emergency management
Timeline
Mobile Crisis Worker
Turning Point
01.2024 - 03.2025
Case Manager
Department of Aging
05.2015 - 07.2017
TANF/MEDICAL Case Manager
Department of Human Services
03.2008 - 07.2014
Substitute Teacher, K-Eighth Grade
Chicago Public Schools
09.2000 - 01.2024
Bachelor of Arts - Sociology
Chicago State University
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