Ohene Yeboah
Chicago,IL
Summary
Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.
Overview
3
3
years of professional experience
Work History
PCR Student Tech Representative
Loyola PC Refresh
06.2023 - Current
- Supported IT engineers at Loyola IT
- Handled tickets for reimaging, troubleshooting Windows and MacOS, and installing Loyola software and peripherals
- Helped Increase ticket response by 50%
- Assisted with imaging, monitor replacements, and updates for devices like Lenovo M80S, M900, M910, M920s, Mac Minis, and L14s Generation 1,2,3
- Participated in renovation projects and computer setups in Information Commons, Crown Center during summer 2023
- Replaced around 500 items like monitors, desktops, printers in summer 2023
Front Desk Receptionist
Loyola Chicago
08.2022 - 05.2023
- Greeted and guided San Francisco residents and visitors, signed in non-Loyola guests
- Handled resident and staff requests via phone calls and emails
- Issued temporary keys and IDs, maintained records using Microsoft Teams
- Enforced Loyola's dormitory policies, wrote incident reports for violations
- Ensured safety for 200-300 building residents
Package Handler
Fedex Ground
05.2022 - 08.2022
- Helped train incoming package handlers once settled in job on proper form and such
- Loaded and Unloaded packages from conveyor belt, handling up to 300-400 packages per hour
- Scanned and sorted packages into the right truck number ensuring precision and organization
- Exceeded target for the number of trailers completed that summer by 30%
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Bachelor - Information Technology
Loyola University Chicago
Chicago, IL05.2025
High School Diploma -
East Ridge High School
Woodbury, MN06.2021
Skills
- Technical Troubleshooting
- Proficient in Microsoft 365
- Understanding of data and table relationships
- Configure and Manage experience with Windows 10 and 11
- Basic knowledge of SQL
- Proficient in Java
- Arcade based games development
- Customer support
- Installing hardware on Loyola-based desktop computers and laptops
Data Mining projects
- COVID-19 and Crimes in Chicago, https://colab.research.google.com/drive/1U843ZvnvrNPH4b5x_VCiSZEYDbPbZRE5, Analysis of COVID-19 and crimes in Chicago. The goal was to see which areas had more violent crimes but fewer petty crimes due to the pandemic.
- Food Inspection Results Analysis, https://colab.research.google.com/drive/1lpIrHbpcjKLqekuEwOJQj_gQBdLj5jqL, Detailing significant differences in food inspection results between the north and south sides of Chicago, providing recommendations for improving food safety standards and practices based on these insights.
Timeline
PCR Student Tech Representative
Loyola PC Refresh
06.2023 - Current
Front Desk Receptionist
Loyola Chicago
08.2022 - 05.2023
Package Handler
Fedex Ground
05.2022 - 08.2022
Bachelor - Information Technology
Loyola University Chicago
High School Diploma -
East Ridge High School
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