Summary
Overview
Work History
Education
Skills
Languages
Military Service
Languages
Timeline
Generic

Ofir Yona

Summary

Experienced IT Engineer with software development, network administration, and systems integration expertise. Skilled in troubleshooting complex technical issues and implementing practical solutions. History of managing diverse teams to drive innovative technological strategies that support business growth. Achievements include enhancing system performance, minimizing downtime, and increasing user satisfaction across multiple projects.

Overview

8
8
years of professional experience

Work History

IT Engineer

Tipalti Solutions
Tel Aviv
01.2024 - Current
  • Delivered Tier 2/3 technical support for 400 on-site users and up to 1,300 global users across Windows and macOS platforms.
  • Managed Active Directory and Azure AD for user provisioning, security group configuration, and permissions.
  • Administered Google Workspace for user management, organizational units, and mobile-device policies.
  • Oversaw SaaS collaboration platforms, managing licensing and enforcing user policies.
  • Implemented SSO integrations via Google Workspace and Azure AD, enforcing MFA for secure access control.
  • Provisioned new IT assets, ensuring installations adhered to established IT standards.
  • Tracked tickets in Freshservice, resolving incidents while maintaining high customer satisfaction scores.
  • Configured VLANs and network ports to enhance network segmentation and connectivity.

IT Support Specialist

Elpc Networks
Rosh Haiin
02.2022 - Current
  • Fulfill the role of a dedicated Client Manager for start-up and high-tech companies, ensuring exceptional IT support services and nurturing strong client relationships.
  • Provide end-user technical support through various channels (phone, email, chat, in-person), addressing hardware and software issues, network connectivity, and application usage.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Managed backup and recovery of data assets to safeguard system availability (Acronis, Veeam).
  • On Boarding - Assigned system permissions and set up computers to assist with onboarding new employees.
  • Managed and supported Active Directory environment, including user accounts, groups, computers, etc.
  • Creating and maintaining email profiles for users (Office 365, Google Workspace).
  • Knowledge of MDM products (Atera, Jump Cloud, Intune).
  • Proven expertise in implementing and managing Single Sign-On (SSO) solutions, with a focus on Okta, to streamline user authentication and enhance security.
  • Experience with administration of Saas services (Zoom, Slack, Jira, Bitbucket etc).
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Remote administration and management on site of customer premises equipment.
  • Monitored systems in operation and quickly troubleshot errors.
  • Offered troubleshooting of connectivity issues across networks (Lan, Wan, DHCP, DNS).
  • Maintaining devices including employee devices, meeting rooms, printers, scanners etc.
  • Managed high levels of call flow and responded to technical support needs.

Cloud Specialist

Triple C
Petah Tikva
10.2018 - 02.2022
  • Extensive work with CRM.
  • AD and GPO.
  • Setup and maintenance of virtual servers in vCloud environment (DC, IIS, Exchange, TS).
  • Mastering Office 365 and Exchange administration.
  • Mailbox migrations (Office 365, Exchange, Gsuite, Pop3, Imap), working with CutOver and Bittitan system.
  • Domain registration and DNS records referral.
  • Ordering and issuing SSL certificates.
  • Veeam and Acronis backup.
  • Plesk web hosting services.
  • PRTG Monitoring and control.
  • Cloud WAF Service.
  • Trend Micro and Symantec antivirus.

Technical Support

Triple C
Petah Tikva
10.2017 - 10.2018
  • First and second line IT support representative.
  • Private TV and internet center representative, night NOC, Monitoring and control DC - Tier 2+4.

Education

DevOps Course -

DevOps Experts
04.2023

Bachelor of Arts - Management Information Systems

Peres
Rehovot
10.2019

Skills

  • Technical support and troubleshooting
  • Active Directory administration
  • Network management
  • Cloud services administration
  • Endpoint security and management
  • User onboarding and training
  • Asset tracking and management
  • Documentation and reporting

Languages

  • Hebrew, Mother tongue
  • English, Fluent

Military Service

03/09 - 03/12

  • Sergeant of Operations, 11th Training Base, Tzrifin
  • 03/01/12, 03/01/12, New recruiters' NCO, Nitzanim training base
  • 03/01/12, 03/01/12, NCOs course graduation - 03 Rifleman

Languages

Hebrew
First Language

Timeline

IT Engineer

Tipalti Solutions
01.2024 - Current

IT Support Specialist

Elpc Networks
02.2022 - Current

Cloud Specialist

Triple C
10.2018 - 02.2022

Technical Support

Triple C
10.2017 - 10.2018

DevOps Course -

DevOps Experts

Bachelor of Arts - Management Information Systems

Peres

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Ofir Yona