Summary
Overview
Work History
Education
Skills
Key Highlights
Software And Tools
Languages
Military Service
Timeline
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Ofir Levi

Ramat Gan

Summary

Customer Success Manager (CSM) with approximately three years of experience at a leading mobile app marketing company. Specializes in data analysis, BI, and user behavior, while working closely with media, product, and analytics teams. Skilled at translating data into actionable business insights, presenting to clients, and aligning strategic goals with measurable outcomes. Deeply interested in the mobile app and analytics space, and looking to grow further in a data-driven role that combines marketing thinking with delivering business value.

Overview

9
9
years of professional experience

Work History

Customer Success Manager | Team Lead

Cellosite
01.2023 - Current
  • Professionally managed and guided a team of 4+ account managers, ensuring high-quality performance and consistent delivery of client KPI's.
  • Conducted weekly performance reviews using analytics tools (Firebase, AppsFlyer), translating data into actionable insights aligned with client objectives.
  • Analyzed dashboards and KPI's via internal and client-side BI systems, focusing on user lifetime value (LTV) and identifying growth opportunities.
  • Planned and advised on marketing automation journeys, aimed at increasing user engagement and retention within the app.
  • Collaborated closely with User Acquisition managers to analyze in-app events and retention metrics, evaluate campaign effectiveness, and improve app performance.
  • Created performance reports and presentations for clients, combining analytics with clear recommendations to optimize business outcomes.

Project Manager

Fresh Digital Marketing
01.2021 - 01.2023
  • Managed end-to-end digital marketing projects for leading brands.
  • Worked closely with BI and creative teams to monitor live data, identify issues, and provide optimization strategies.
  • Built flexible workflows and led initiatives across multiple teams.

Account Manager

Reuveni Pridan IPG
01.2019 - 01.2020
  • Managed client relationships and 360 campaigns across digital, TV, and OOH channels.
  • Led coordination between creative, production, and media teams.

Account Executive

BBR Saatchi & Saatchi
01.2017 - 01.2018
  • Supported strategy and execution of integrated campaigns for major consumer brands.

Education

Google Analytics (GA4) Certification - Digital Analytics Course

Digitalent
01-2023

B.A. - Business Administration, Specialization in Marketing & Advertising

The College of Management Academic Studies
01-2014

Skills

  • Google Analytics (GA4)
  • AppsFlyer
  • Firebase
  • App Store Connect
  • Google Play Console
  • Excel
  • PowerPoint
  • Airtable
  • Monday
  • Slack
  • Asana
  • Canva

Key Highlights

  • Delivered measurable results across multiple clients, including MAU growth, revenue increases, and improved retention.
  • Led user behavior analysis that significantly reduced churn.
  • Presented actionable insights, translating complex data into strategic client recommendations.

Software And Tools

  • Google Analytics (GA4)
  • AppsFlyer
  • Firebase
  • App Store Connect
  • Google Play Console
  • Excel
  • PowerPoint
  • Airtable
  • Monday
  • Slack
  • Asana
  • Canva

Languages

  • Hebrew, Native
  • English, Advanced (Reading, Writing, Speaking)

Military Service

Commander, Infantry Unit – Paratroopers Brigade, 01/01/08, 12/31/11

Timeline

Customer Success Manager | Team Lead

Cellosite
01.2023 - Current

Project Manager

Fresh Digital Marketing
01.2021 - 01.2023

Account Manager

Reuveni Pridan IPG
01.2019 - 01.2020

Account Executive

BBR Saatchi & Saatchi
01.2017 - 01.2018

Google Analytics (GA4) Certification - Digital Analytics Course

Digitalent

B.A. - Business Administration, Specialization in Marketing & Advertising

The College of Management Academic Studies

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Ofir Levi