Ofir Eini
Tel Aviv
Summary
Currently I'm working as IT Admin at Palo Alto neworks.
I'm looking for my new position: IT SD Team lead, junior System, Analyst, customer support.
IT support specialist with a proven track record at Palo Alto Networks, specializing in technical troubleshooting and internal customer support.
Working with Active Directory and adept at adapting to new technologies. Worked on significant projects, at palo alto networks and in the IDF, enhancing operational efficiency.
I am a quick learner and I bring valuable experience and a proactive approach to tackling challenges.
Overview
11
11
years of professional experience
Work History
IT Administrator
Palo Alto Networks
08.2021 - Current
- Provided L2 support to internal users.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Took part in XDR first customer team, distributed versions and collected user's feedback.
- Working with multiple management products such as OKTA, JAMF, Air Watch, Service Now, SCCM, Intune, Zoom, Dten, Logitech Sync, Slack, Gsuite, Active Directory, DHCP, DNS.
- Working with live production security solutions PANW-Global protect (VPN) , Extended Detection and Response (XDR).
- Planned service desk yearly budget and made the department's procurement.
- Onboarding companies acquired by Palo Alto Networks, including user and asset management, equipment deployment.
Help Desk Manager
IDF
02.2016 - 08.2021
- Oversaw IT department operations and training.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led a project of transitioning to a new building, IT wise - planing infrastructure, monitor contractor's work etc.
- Implemented and maintained technology and software.
Desktop Support Network Administrator
IDF
02.2014 - 02.2016
- Troubleshooted and fixed Network, software and hardware issue.
- Managed user accounts and permissions.
- provided helpdesk support for users.
Education
LLB - Law
Ono Academic Collage
06-2023
High School Diploma -
Makif Vav
06-2013
Skills
- Operating systems
- Active directory
- Incident management
- Technical Troubleshooting
- Quick learner
Timeline
IT Administrator
Palo Alto Networks
08.2021 - Current
Help Desk Manager
IDF
02.2016 - 08.2021
Desktop Support Network Administrator
IDF
02.2014 - 02.2016
LLB - Law
Ono Academic Collage
High School Diploma -
Makif Vav
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