Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ofelia Suarez

Chicago

Summary

Dedicated and hardworking individual seeking a customer service position where I can apply my people skills, support both patients and team goals, learn quickly, and help create a welcoming experience for patients.

Overview

17
17
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Representative

WholeCell Accessories/Metro
Lansing
02.2020 - 09.2024
  • Assisted customers in selecting phone accessories, devices, and service plans based on their needs, budgets, and preferences.
  • Explain Metro phone plans, promotions, and upgrades clearly to help customers make informed purchasing decisions.
  • Processed sales transactions, bill payments, and account changes accurately using POS and carrier system.
  • Maintain store organization, stock inventory, order supplies, and created appealing product displays to drive sales
  • Met or exceeded weekly and monthly sales goal.

Paint Department Associate

Menards
Dolton
01.2019 - 02.2020
  • Provided knowledgeable assistance to customers by recommending paint, products, finishes, tools, and color options based on project needs.
  • Maintained clean, organized, and well stocked paint aisles to ensure a safe and efficient shopping experience.
  • Operated mixing machines to create custom paint colors for customers.

Sales Support Coordinator

AT&T
Crestwood
06.2009 - 09.2018
  • Greeted customers, managed and trained employees.
  • Cash management, POS paperwork, and created monthly work schedules
  • Coordinated sales support activities for customer inquiries and service requests.
  • Managed inventory levels and processed orders using internal systems.
  • Collaborated with sales teams to prepare presentations and proposals.

Retail Sales Associate

AT&T
Chicago
05.2007 - 07.2007
  • Assisted customers in selecting mobile devices and service plans.
  • Managed inventory levels and organized merchandise displays.
  • Processed customer transactions using point-of-sale systems.
  • Meet or exceeded monthly sales quotas
  • Resolved customer inquiries and complaints efficiently.

Education

General Education Development (GED)
Chicago, Illinois

Skills

  • Customer service
  • Sales support
  • Inventory management
  • Effective communication

Accomplishments

  • 2017 (SEA) Service Excellence Award from AT&T.

Timeline

Customer Service Representative

WholeCell Accessories/Metro
02.2020 - 09.2024

Paint Department Associate

Menards
01.2019 - 02.2020

Sales Support Coordinator

AT&T
06.2009 - 09.2018

Retail Sales Associate

AT&T
05.2007 - 07.2007

General Education Development (GED)
Ofelia Suarez