Dedicated and hardworking individual seeking a customer service position where I can apply my people skills, support both patients and team goals, learn quickly, and help create a welcoming experience for patients.
Overview
17
17
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
WholeCell Accessories/Metro
Lansing
02.2020 - 09.2024
Assisted customers in selecting phone accessories, devices, and service plans based on their needs, budgets, and preferences.
Explain Metro phone plans, promotions, and upgrades clearly to help customers make informed purchasing decisions.
Processed sales transactions, bill payments, and account changes accurately using POS and carrier system.
Maintain store organization, stock inventory, order supplies, and created appealing product displays to drive sales
Met or exceeded weekly and monthly sales goal.
Paint Department Associate
Menards
Dolton
01.2019 - 02.2020
Provided knowledgeable assistance to customers by recommending paint, products, finishes, tools, and color options based on project needs.
Maintained clean, organized, and well stocked paint aisles to ensure a safe and efficient shopping experience.
Operated mixing machines to create custom paint colors for customers.
Sales Support Coordinator
AT&T
Crestwood
06.2009 - 09.2018
Greeted customers, managed and trained employees.
Cash management, POS paperwork, and created monthly work schedules
Coordinated sales support activities for customer inquiries and service requests.
Managed inventory levels and processed orders using internal systems.
Collaborated with sales teams to prepare presentations and proposals.
Retail Sales Associate
AT&T
Chicago
05.2007 - 07.2007
Assisted customers in selecting mobile devices and service plans.
Managed inventory levels and organized merchandise displays.
Processed customer transactions using point-of-sale systems.
Meet or exceeded monthly sales quotas
Resolved customer inquiries and complaints efficiently.