OFELIA SANTANA
Glendale Heights
Summary
A motivated individual seeking for a challenging career to utilize my training and skills, while making outstanding contribution to the success of the company.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Client Advisor/Stylist
Neiman Marcus
Oak Brook
07.2024 - 08.2025
- Identified client needs and provided tailored solutions.
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Advised clients on product features and benefits best suited for their individual needs.
Sales Representative
La-Z-Boy Furniture
Algonquin
05.2023 - 07.2024
- Welcoming new customers to develop customers' preferences on home furniture
- Discuss financing options, sale items, promotional offers
- Accomplishing personal weekly sales’ goal
- Retaining customers.
Pet Groomer
LOL Pet Grooming
Roscoe
03.2019 - 05.2023
- Performed weekly schedule appointments
- Processed payments
- Dog grooming duties: bathing, styling, nail clipping, ear cleaning and flea treatments
- Accommodated to special requests from owners.
Sales Associate
Kohl’s
Rockford
10.2017 - 02.2018
- Facilitated customer’s purchases
- Operated cash register
- Stocked and organized merchandise.
Education
Pet Groomer Certificate -
Doggone Rite
Chicago, Illinois 03.2018 - 03.2019
High School Diploma - General Studies
Belvidere High School
Belvidere, Illinois 08.2013 - 05/2017
Skills
- Skilled Collaborator
- Effective functional communicator
- High Achiever
- Rapid and Adaptive
Languages
English, Native
Spanish, Proficient
Timeline
Client Advisor/Stylist
Neiman Marcus
07.2024 - 08.2025
Sales Representative
La-Z-Boy Furniture
05.2023 - 07.2024
Pet Groomer
LOL Pet Grooming
03.2019 - 05.2023
Pet Groomer Certificate -
Doggone Rite
03.2018 - 03.2019
Sales Associate
Kohl’s
10.2017 - 02.2018
High School Diploma - General Studies
Belvidere High School
08.2013 - 05/2017