Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ofek Yaacobovich

Voip Network Engineer & Team Leader
Shamir,Z

Summary

Dynamic VoIP Network Engineer and Team Leader at IDF, skilled in telecom infrastructure and team leadership. Successfully managed a 20-member team, enhancing service continuity and performance in high-pressure environments. Expert in troubleshooting and maintaining Cisco VoIP systems, while mentoring new talent to foster professional growth and operational excellence.

Overview

2
2
Languages
9
9
years of professional experience

Work History

VoIP Network Engineer & Team Leader

IDF
09.2024 - Current
  • Configured VoIP call routing, SIP trunks, and dial plans for secure voice communications.
  • Managed a team of 20 technicians per shift, providing professional remote support and telephony services across the Israeli Air Force.
  • Troubleshot gateway, and endpoint issues to restore service continuity.
  • Monitored voice network performance and resolved latency, jitter, and packet-loss defects.
  • Maintained Cisco VoIP infrastructure, including routers, switches, and call manager components.
  • Managed and maintained CMS and CMM servers integrated with Cisco Unified Communications Manager (CUCM) environments.
  • Managed inter-network communication systems utilizing TGW routers, Cisco Expressway servers, and Oracle SBC servers.
  • Mentored and qualified new soldiers for technical and team leadership roles, preparing them to independently perform their responsibilities in a professional operational environment.
  • Led shift operations and prioritized tasks based on evolving operational requirements during Operation Epic Fury.

Youth Instructor

Shamir
07.2017 - 09.2021
  • Led youth activities aligned with developmental goals and program standards.
  • Mentored kids through behavioral coaching, conflict resolution, and positive role modeling.
  • Designed lesson plans supporting engagement, learning, and social-emotional growth.

Education

Associate of Applied Science - Practical Electronics Engineer

Kinneret College
Kinneret, Israel
04.2001 -

Skills

Team leadership

Decision-making

Telecom infrastructure

Unified communications

Customer support

Network troubleshooting

Timeline

VoIP Network Engineer & Team Leader

IDF
09.2024 - Current

Youth Instructor

Shamir
07.2017 - 09.2021

Associate of Applied Science - Practical Electronics Engineer

Kinneret College
04.2001 -
Ofek YaacobovichVoip Network Engineer & Team Leader