Summary
Overview
Work History
Education
Skills
Timeline
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Oesha McCarty

Bellwood,IL

Summary

Punctual customer service representative with a strong background in healthcare claims and a passion for delivering exceptional customer experiences. Leveraging over a decade of expertise in remote customer support, medical billing, and insurance claims processing to contribute to company mission of providing top-tier service to clients from a distance.

Overview

7
7
years of professional experience

Work History

Remote Customer Service Representative

Annuity Health
08.2020 - Current
  • Successfully managed a remote work environment while consistently providing high-quality customer support
  • Demonstrated proficiency in utilizing various software programs and applications to efficiently serve clients
  • Managed billing payments on customer accounts with meticulous attention to detail, ensuring accuracy and timeliness
  • Effectively organized tasks and maintained a proactive follow-up system to meet client needs promptly
  • Delivered clear and informative responses to customer inquiries regarding insurance policies, ensuring client satisfaction
  • Conducted thorough initial investigations and expertly facilitated the negotiation and settlement of healthcare claims
  • Initiated and streamlined the claims process when customers reported medical or billing claims, ensuring a seamless experience.
  • Handled remote call center claims processing and addressed customer service inquiries via telephone and email, consistently resolving client concerns.
  • Demonstrated specialization in all aspects of healthcare claims and contributed to training programs for insurance policy claims, fostering team growth.

Call Center Agent

The Hartford
02.2017 - 12.2019
  • Cultivated deep and dynamic knowledge of company products and services.
  • Conducted comprehensive research using available resources to promptly and accurately satisfy customer inquiries.
  • Built strong rapport with customers by consistently engaging them in inviting, friendly, and professional manner, fostering lasting relationships.
  • Responded promptly, professionally, and accurately to all customer inquiries, including quotes, orders, status requests, complaints, product returns, and warranties
  • Consistently met daily personal and team qualitative and quantitative targets by recommending and explaining benefits of additional company services
  • Proactively seized opportunities to promote and sell products and services, contributing to increased revenue.
  • Maintained meticulous daily recordings, logging and documenting issues and resolutions in electronic database for review by sales and executive management teams
  • Participated in ongoing training programs to stay updated on company offerings and industry best practices
  • Collaborated with team members to ensure seamless operations within call center, fostering positive and productive work environment.

Education

High School Diploma -

Morton West High School
Berwyn, IL
2015

Skills

  • Customer support
  • Data entry
  • Microsoft Office
  • Medical billing
  • Analytical Skills
  • Revenue cycle management
  • Medical Terminology
  • Negotiation
  • Insurance Verification
  • HIPAA
  • EOB
  • Enrollment
  • Microsoft Excel
  • Microsoft Outlook
  • Credit Card Payment Processing

Timeline

Remote Customer Service Representative

Annuity Health
08.2020 - Current

Call Center Agent

The Hartford
02.2017 - 12.2019

High School Diploma -

Morton West High School

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Oesha McCarty