Odette James
Skokie
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Alden Estates of Skokie
03.2025 - 02.2026
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new servers on menu offerings and service standards, fostering team efficiency.
Waitress
Alden Estates of Evanston
Evanston, IL
11.2022 - 08.2025
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders and high-quality meals.
- Trained new team members on menu knowledge and service protocols, enhancing team performance.
Waitress
The Carrington At Lincolnwood
Lincolnwood, IL
01.2019 - 01.2023
- Serve residents on a daily basis
- Proficient in taking orders
- Communicated frequently with kitchen staff
Waitress
Senior Lifestyle
Northbrook, IL
01.2015 - 12.2019
- My position was to help serving the residents on a daily basis in the dining room. Taking their orders, then entering them in the POS system so the Cooks could make them to be served.
Dietary Aide
Presbyterian Home
Evanston, IL
03.2005 - 01.2015
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Ensured compliance with safety and sanitation standards during food preparation.
Medical Administrative Assistant/Externship
Skokie, IL
08.2009 - 09.2009
- Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures
- Compiled and recorded medical charts, reports and correspondence using computer systems.
- Answered telephone and scheduled appointments.
- Greeted and directed visitors.
- Maintained files.
- Structured and maintained patient flow.
Waitress
Mather Lifeways
Evanston, IL
03.2004 - 12.2006
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
Education
Medical Administrative Assistant -
Everest College
Skokie, IL01-2009
High School Diploma -
Old Harbor High School
06-2001
Skills
- Vitals/ Patient prep
- Exam room prep
- Office Procedures
- ICD-9/CPT Coding
- Customer Service Skills
- Charting/Filing
- PDR Familiarity
- Medical Terminology
- Phone Management
Certification
CPR Certification
Languages
English
Timeline
Server
Alden Estates of Skokie
03.2025 - 02.2026
Waitress
Alden Estates of Evanston
11.2022 - 08.2025
Waitress
The Carrington At Lincolnwood
01.2019 - 01.2023
Waitress
Senior Lifestyle
01.2015 - 12.2019
Medical Administrative Assistant/Externship
08.2009 - 09.2009
Dietary Aide
Presbyterian Home
03.2005 - 01.2015
Waitress
Mather Lifeways
03.2004 - 12.2006
Medical Administrative Assistant -
Everest College
High School Diploma -
Old Harbor High School