Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Odalys Pastenes

Chicago

Summary

Dynamic customer service professional with extensive experience at Bank of America, excelling in transaction processing and cash handling. Proven ability to enhance customer satisfaction through relationship development and effective problem resolution. Recognized for attention to detail and professionalism, consistently optimizing sales opportunities and developing trust with each and everyday client needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bank Teller

Bank of America
04.2020 - 05.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Customer Service Representative

Metro by T-Mobile
08.2018 - 04.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business & trust and increase in sales.
  • Developed strong different cellphone product knowledge to provide informed recommendations based on individual customer needs & provide the best customer and product to each and every client according to their everyday needs,
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customer service and the company alike.
  • Responded to customer requests for phone products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Customer Service Representative

Cricket Wireless
11.2017 - 06.2018
  • Responsible for opening and closing procedures and alarm alerts procedures.
  • Responsible for cash drawer/cash handling & sales floor management end of day counts.
  • Maintained up-to-date knowledge of cellphone company products and service changes, different charges, plans & new sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs, and improve customer services and sales.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company customer service department and proving the best information for clients available.
  • Responded to customer requests for products, services, and company information and knowing the appropriate sales backend information.

Education

High School Diploma -

Jones College Prep
Chicago, IL
06-2017

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Transaction processing
  • Customer relationship development
  • Cash handling expertise
  • Sales and Cross-selling

Certification

BankWork$ Financial Careers Program Graduate

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bank Teller

Bank of America
04.2020 - 05.2025

Customer Service Representative

Metro by T-Mobile
08.2018 - 04.2020

Customer Service Representative

Cricket Wireless
11.2017 - 06.2018

High School Diploma -

Jones College Prep

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Odalys Pastenes