Odai Khalaily
Haifa
Summary
Dynamic leader with a proven track record at Dreamsport, enhancing customer satisfaction and boosting branch productivity through effective team collaboration and staff supervision. Skilled in multitasking and adaptable to change, consistently exceeded performance goals by leveraging exceptional verbal communication and time management skills.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
1
1
year of professional experience
Work History
Host
Fattoush Bar
05.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Branch Manager
Dreamsport
01.2024 - 10.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Education
High School Diploma -
Terrasanta
Akko08-2018
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Professional Appearance
- Server Support
- Event Planning Assistance
- Excellent work ethic
Additional Information
I studied 2 years of biomedical engineering in Tel-Aviv university and one year of computer science in Haifa university.
Languages
Arabic, English
Native language
Hebrew
Proficient
C2
Timeline
Host
Fattoush Bar
05.2024 - 10.2024
Branch Manager
Dreamsport
01.2024 - 10.2024
High School Diploma -
Terrasanta
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