Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyla Smith

Chicago

Summary

Compassionate and dependable professional with experience in both healthcare and customer service environments. Skilled in patient and client support, clear communication, and problem resolution while maintaining confidentiality and professionalism. Proven ability to work efficiently in fast-paced settings, provide high-quality service, and contribute to positive patient and customer experiences

Overview

8
8
years of professional experience

Work History

CNA

Nexus At Palos LLC
Palos Hills
06.2023 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and safety of resident rooms and common areas.
  • Documented care provided in resident charts accurately and timely.

Apparel Associate

Walmart
08.2022 - 01.2023
  • Developed loyal customer base by providing excellent customer service.
  • Developed promotional strategies to increase store sales and meet monthly sales targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Displayed and organized products in store to help customers locate products easily.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Boosted sales 10% by upselling products based on customer preferences.

PCT (Patient Care Technician)

DaVita
07.2021 - 08.2022
  • Monitored , tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Obtained patient vital signs and reported results to staff , nurse or physician , noting changes from prior measurements
  • Supported patients admission , discharges , and transfer to promote team productivity
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Cashier / Customer Service

Dollar Tree
12.2020 - 08.2022

Cashiers include greeting customers, ringing up purchases, handling returns, and answering questions about products, policy, and services

  • Provide top class service to customers, exceeding their expectations
  • Responsible for protecting all company property and assets
  • Worked with floor team and managers to meet wide range of customer needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Lifted up to 40 pounds at once and used forklift to move heavier loads.

Cashier/Customer Service

Wendy's
07.2018 - 06.2020

Maintained high standards of customer service during high - volume fast paced operations.

  • Operated cash register
  • Including accurate cash handling and credit card transactions
  • Assembled food orders while maintaining portion control.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

High School Diploma -

Morgan Park
Chicago, IL

Some College (No Degree) - Sports Medicine

Olive Harvey
Chicago, IL

Skills

  • Customer Experience
  • Calm and Professional Under Pressure
  • Multitasking and Time Management
  • Customer Relations and Communications
  • Patient advocacy
  • Team collaboration
  • Critical thinking
  • Effective communication
  • Multi-task management

Timeline

CNA

Nexus At Palos LLC
06.2023 - Current

Apparel Associate

Walmart
08.2022 - 01.2023

PCT (Patient Care Technician)

DaVita
07.2021 - 08.2022

Cashier / Customer Service

Dollar Tree
12.2020 - 08.2022

Cashier/Customer Service

Wendy's
07.2018 - 06.2020

High School Diploma -

Morgan Park

Some College (No Degree) - Sports Medicine

Olive Harvey
Nyla Smith