Nyesha Mitchell
Chicago,IL
Summary
Healthcare service professional with a proven track record in patient communication, problem resolution, and managing patient inquiries. Skilled at coordinating with medical teams to ensure smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results in high-pressure environments. Recognized for empathy, active listening, and effective conflict resolution skills. Customer service professional with valuable experience in addressing and resolving customer issues. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Gate Clerk
PacRail Services
09.2022 - 01.2025
- Greeted clients and served as the initial point of contact in person and by phone for truckers trying to load and unload cargo.
- Resolved pending client issues and concerns, and escalated challenges to leadership/management.
- Conducted thorough inspections of transportation equipment entering or leaving the facility to prevent unauthorized access or potential damage risks.
- Collaborated effectively with team members to ensure smooth operations during high-traffic periods while maintaining accuracy in record-keeping tasks.
- Supported inventory control efforts by recording all container movements within the facility accurately using data entry software systems.
Specimen Accessioner I
Quest Diagnostics
02.2022 - 05.2022
- Data entry of test orders, presort, pickup and delivery of processed specimens to the laboratory, centrifugation and aliquoting.
- Process specimens to be sent out to additional facilities.
- Prepare laboratory specimens for various analysis and testing.
- Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
- Understands the relationship between tests ordered and specimen received.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Supported team members in achieving daily goals through active collaboration and effective communication.
Mental Health Associate
Riveredge Hospital
09.2020 - 11.2021
- Made unit rounds to monitor the patient’s activities during the night.
- Maintained a safe environment for all residents by implementing risk management protocols when needed.
- Assisted in the development of individualized treatment plans, addressing specific needs and goals for recovery.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
Part-Time Caregiver
Division of Rehabilitation Services
05.2016 - 09.2020
- Served and prepared meals according to the individual’s service plan.
- Oversaw medication and prescriptions usage, managed appointment reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Overnight Kennel Associate
Wright-Way Rescue
03.2019 - 10.2019
- Managed animal maintenance, care and feeding during overnight shift.
- Nurtured the kennel’s elder dogs by feeding, cleaning, walking, and providing laundry services.
- Supported kennel safety initiatives by adhering to established protocols when working with animals of varying temperaments and sizes.
- Delivered exceptional customer service, handling inquiries from pet owners regarding their pets'' stay at the facility.
- Contributed to a safe environment by monitoring animal behavior and reporting any health or behavioral concerns to management promptly.
Medical Screener-Reception Technician
CSL Plasma
03.2017 - 06.2017
- Analyzed donor’s medical records and selected patients based on a certain criterion.
- Performed admittance duties that included checking vital signs and blood pressure.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
Education
Bachelor of Science - Biology
Chicago State University
Chicago, IL12.2020
High School Diploma - undefined
Proviso West High School
Hillside, IL05.2010
Skills
- Analytical problem solving
- Task prioritization
- Meticulous attention to detail
- Client support
- Strong work ethic
- Dependable and honest
- Experienced with Microsoft Office applications
- Organizational time strategies
- Transportation
- Incident reporting
- Conducting psychosocial assessments
- Establishing clear professional boundaries
- Detailed patient monitoring
Timeline
Gate Clerk
PacRail Services
09.2022 - 01.2025
Specimen Accessioner I
Quest Diagnostics
02.2022 - 05.2022
Mental Health Associate
Riveredge Hospital
09.2020 - 11.2021
Overnight Kennel Associate
Wright-Way Rescue
03.2019 - 10.2019
Medical Screener-Reception Technician
CSL Plasma
03.2017 - 06.2017
Part-Time Caregiver
Division of Rehabilitation Services
05.2016 - 09.2020
High School Diploma - undefined
Proviso West High School
Bachelor of Science - Biology
Chicago State University
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