Nydia De La Cruz
Chicago
Summary
Dynamic professional with extensive experience in customer service and team leadership at PLS Check Cashers. Proven ability in cash handling and inventory control, enhancing operational efficiency. Bilingual in English and Spanish, adept at resolving customer inquiries and fostering a positive service environment. Committed to achieving high-quality standards and team performance.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
PLS Check Cashers
Chicago
11.2023 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Monitored staff performance to ensure quality standards were met.
- Assisted customers with check cashing inquiries and processing requests.
- Ensured compliance with company policies and local regulations consistently.
- Resolved customer complaints to enhance overall service experience.
- Monitored inventory levels and ordered supplies as needed promptly.
Office Secretary
Central Furniture
Chicago
02.2023 - 11.2023
- Organize paperwork from past and future sales made by the sales associates.
- Make sure the money is accounted for before and after my own shift.
- Processed incoming and outgoing mail to ensure timely distribution.
- Supported team members with administrative tasks to enhance workflow efficiency.
- Take all calls and respond to the questions about the delivery of furniture and or questions about sale prices.
- Processed all payments that needed to be done.
- Managed office communications and directed inquiries to appropriate departments.
- Organized and maintained filing systems for efficient document retrieval.
Front Desk
LA Fitness
Chicago
01.2021 - 10.2023
- Greet and check in members when at the front desk.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Teacher's Aid
Schubert Elementary School
Chicago
01.2018 - 03.2018
- Assist teacher in classroom with 30-40 5th grade students.
- Support a group of f 5-10 students to give them additional help in math and technology
- Assisted teacher in grading and distribution of graded papers
Teacher's Aid
Henry D. Lloyd Elementary School
Chicago
10.2017 - 03.2017
- Assist classroom teacher with 20-30 Pre-Kindergarten students
- Distracted the students while teacher was with a separate group of students
- Helped students write their name and trace the ABC'
- Assisted teacher in grading and passing out graded papers
Education
College - social work
Wilbur Wright
Chicago, IL06.2021
High School Degree - AP Spanish language, AP spanish Literature, AP psychology, Honors Algebra II
Intrinsic Schools
Chicago, IL06.2021
Skills
- Inventory control
- Cash handling
- Customer service
- Team leadership
- Office administration
- Time management
- Google Suites
- Microsoft Word
- Bilingual-English/Spanish
- Sales monitoring
- Customer-oriented
Languages
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
PLS Check Cashers
11.2023 - Current
Office Secretary
Central Furniture
02.2023 - 11.2023
Front Desk
LA Fitness
01.2021 - 10.2023
Teacher's Aid
Schubert Elementary School
01.2018 - 03.2018
Teacher's Aid
Henry D. Lloyd Elementary School
10.2017 - 03.2017
College - social work
Wilbur Wright
High School Degree - AP Spanish language, AP spanish Literature, AP psychology, Honors Algebra II
Intrinsic Schools
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