Summary
Overview
Work History
Education
Skills
ADDITIONAL SKILLS
Awards
Timeline
Generic

Nyalish Lakhani

Des Plaines

Summary

Resourceful and detail-oriented professional with extensive experience in security operations, customer service, and production management. Skilled in managing emergency response systems, coordinating large-scale operations, and delivering exceptional support in fast-paced environments. Proven ability to communicate effectively, resolve conflicts, and maintain operational continuity across multiple departments. Currently pursuing a B.A. in Business Management to further develop leadership and strategic planning skills. Bilingual in English and Urdu, with a strong commitment to reliability, teamwork, and continuous growth.

Overview

11
11
years of professional experience

Work History

SECURITY OPERATIONS SPECIALIST

Walgreens Corporation
02.2022 - Current
  • Prepare, respond to, and recover from natural and man-made disasters
  • Handle responses to commercial burglars, fire, and panic alarm signals
  • Ensure swift and efficient action during incidents
  • Send real-time incident alerts to notify appropriate stakeholders
  • Maintain clear and timely communication
  • Provide excellent customer service to over 8,000 locations
  • Offer system support for burglar, panic, and fire alarm systems
  • Utilize social media platforms to enhance safety and security for Walgreens
  • Ensure a comprehensive approach to security and crisis management

PRODUCTION ASSOCIATE

Snap Diagnostics
09.2021 - 01.2022
  • Efficiently received and processed field equipment
  • Managed inventory control with accurate tracking and organization
  • Oversaw production and assembly processes
  • Conducted thorough incoming inspections
  • Handled all aspects of shipping and receiving
  • Maintained seamless operations with attention to detail and strong organizational skills

CUSTOMER SERVICE REPRESENTATIVE LEAD

Menzies Aviation
01.2020 - 08.2021
  • Led flight service control operations from check-in to departure
  • Handled check-in, luggage, ticketing, and customer inquiries
  • Coordinated flight messages and made announcements
  • Managed tickets, passports, visas, and transactions
  • Completed pre- and post-flight paperwork efficiently

SALES & MARKETING MANAGER

Photo Studio
05.2016 - 03.2020
  • Set up and prepped gear for photo shoots
  • Maintained studio cleanliness and handled client inquiries
  • Assisted clients during ordering sessions and cropped images
  • Ensured proper file management and tracked catalog photos
  • Calibrated Apple displays weekly
  • Communicated with clients during proofing
  • Anticipated retouching requests to enhance imagery
  • Worked independently and as part of a team

TEACHING ASSISTANT

Kensington School
09.2019 - 01.2020
  • Cared for children and facilitated teacher-parent interactions
  • Created engaging artwork for kids
  • Helped children learn the curriculum
  • Ensured a supportive and enriching educational environment

CUSTOMER SERVICE AGENT

RAZA Communication
02.2019 - 08.2019
  • Assisted customers with a warm, professional attitude via chat, email, and calls
  • Addressed customer questions and concerns
  • Maintained detailed records of complaints
  • Managed customer accounts and provided technical support
  • Operated cash drawer and handled billing issues
  • Processed order inquiries for a smooth service experience

ASSISTANT PHOTOGRAPHER

Voice of Darkhana-Karachi
01.2015 - 10.2016
  • Set up and prepped gear for studio and on-location photo shoots
  • Assisted during sessions and managed client inquiries
  • Helped clients choose images during ordering sessions
  • Cropped images, maintained file specifications, and handled uploads/archiving
  • Sorted, packed, and shipped client orders
  • Communicated with clients throughout the proofing process to finalize orders

Education

B.A. - Business Administration And Management

Purdue Global University
Indianapolis, IN
01-2025

High School Diploma - undefined

Maine East High School
Des Plaines, IL
01.2019

Skills

  • TECHNOLOGY & SOFTWARE
  • AI technology
  • Microsoft Office Suite
  • Windows operating systems
  • Google Docs
  • Database management
  • Data warehousing
  • CCTV systems
  • CUSTOMER SERVICE
  • Customer service and support
  • Technical support
  • Communication
  • Time management
  • SALES & MARKETING
  • Retail sales and merchandising
  • Marketing strategies
  • Social media management
  • Photography skills
  • Canvas design expertise
  • Teamwork and cooperation
  • Operational risk management
  • Cash management expertise
  • Continuous learning mindset
  • Performance metrics monitoring
  • Time management mastery
  • Data analysis
  • Clearing and settlement
  • Regulatory compliance adherence
  • Collateral management
  • Securities processing
  • Swift messaging
  • Adobe Photoshop and InDesign proficiency
  • MANAGEMENT & LEADERSHIP
  • Team building and leadership
  • Training and development
  • Scheduling and operations management
  • Mentoring skills
  • ADMINISTRATIVE
  • Administrative support and inventory management
  • Payroll processing and order fulfillment
  • Warehouse operations and cash handling

ADDITIONAL SKILLS

Bilingual translation (English, Urdu)

Awards

Specialist of the Year – Walgreens Corporation, Recognized for exceptional performance in security operations, rapid emergency response, and consistently delivering high-impact support across 8,000+ locations. Award reflects outstanding leadership, communication, and crisis management skills.

Timeline

SECURITY OPERATIONS SPECIALIST

Walgreens Corporation
02.2022 - Current

PRODUCTION ASSOCIATE

Snap Diagnostics
09.2021 - 01.2022

CUSTOMER SERVICE REPRESENTATIVE LEAD

Menzies Aviation
01.2020 - 08.2021

TEACHING ASSISTANT

Kensington School
09.2019 - 01.2020

CUSTOMER SERVICE AGENT

RAZA Communication
02.2019 - 08.2019

SALES & MARKETING MANAGER

Photo Studio
05.2016 - 03.2020

ASSISTANT PHOTOGRAPHER

Voice of Darkhana-Karachi
01.2015 - 10.2016

High School Diploma - undefined

Maine East High School

B.A. - Business Administration And Management

Purdue Global University

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