Novair Akhter
Hoffman Estates
Summary
Dynamic professional with over 12 years of customer service experience and 5 years in data entry and billing, demonstrating a strong ability to adapt and excel in various environments. Proven track record in handling financial transactions with integrity and leading teams effectively, including training employees and facilitating productive meetings. Extensive call center experience enhances the ability to deliver exceptional service while maintaining high performance standards. Committed to achieving organizational goals and fostering a collaborative team atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Specialist Supervisor
Corpay
04.2025 - Current
- Serve as Lead Support Specialist for emergency lodging operations supporting American Red Cross, FEMA, and the U.S. Army.
- Oversee and manage a team in a high-pressure, fast-paced environment, ensuring efficiency and accuracy in all processes.
- Maintain compliance with client budgets and organizational policies to ensure cost-effective lodging solutions.
- Provide exceptional customer service, addressing and resolving client needs promptly and professionally.
- Utilize creative situational thinking to make quick, effective decisions during emergencies and high-stress scenarios.
- Train and mentor team members, ensuring consistent performance, knowledge of procedures, and quality service delivery.
- Act as a calming and stabilizing presence during stressful situations, promoting teamwork and maintaining morale.
- Demonstrate strong leadership, problem-solving, and organizational skills in managing large-scale emergency housing efforts.
Clerical Associate
Transformco
04.2019 - 10.2024
- Became proficient in multiple roles, allowing management to entrust me with training new employees.
- Entrusted with drafting documents and reviewing summaries for company-wide meetings.
- During the company downsizing, I guided other departments through job processes and procedures while managing responsibilities across three departments simultaneously.
Security
Securitas
05.2015 - 12.2018
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Organized and scheduled meetings to ensure efficient communication and workflow.
- Prepared and filed incident reports to document and address workplace issues.
Sales Manager
Consumer Depot
02.2013 - 04.2015
- Provided exceptional customer service with extensive knowledge of all in-store products, assisting customers with informed recommendations and solutions.
- Assisted customers with language barriers by leveraging bilingual proficiency in Urdu and English to ensure clear communication and a positive experience.
- Researched and studied new products to maintain expertise and effectively meet sales quotas.
- Started on the sales floor and quickly promoted to Sales Manager due to consistently exceeding sales targets and excelling in upselling warranties.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL06.2009
Skills
- Microsoft Excel
- Computer Skills
- Data entry
- Computer operation
- Remote technical support
- Microsoft Word
- Technical Proficiency
- IT support
- Analysis skills
- Clerical Experience
- Technical support
- Phone Etiquette
Certification
Driver's License
Languages
Bilingual (English/Urdu) - Fluent
Native or Bilingual
Timeline
Support Specialist Supervisor
Corpay
04.2025 - Current
Clerical Associate
Transformco
04.2019 - 10.2024
Security
Securitas
05.2015 - 12.2018
Sales Manager
Consumer Depot
02.2013 - 04.2015
High School Diploma -
Schaumburg High School