Zemrije Jakupi
Rockford,IL
Overview
9
9
years of professional experience
Work History
Host
Lakeside Inn
06.2016 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Sustained a clean and organized inventory and workspace maintaining health code policy.
- Handled payments via POS system as well as handled price reduction in times of employee errors.
Education
Bachelor of Healthcare Administration -
Rockford University
Rockford, IL05-2026
Associate of Science -
Rock Valley College
Rockford, IL12-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Awards
Rockford University Dean's Scholarship; Spring 2024
Timeline
Host
Lakeside Inn
06.2016 - Current
Bachelor of Healthcare Administration -
Rockford University
Associate of Science -
Rock Valley College