Norriana Hayes
Lincolnwood,IL
Summary
Dedicated individual with strong interpersonal and communication skills. Skilled at fostering meaningful relationships with clients and families. Extensive experience working with diverse cultures and backgrounds. Passionate about helping individuals manage their mental health and improve their quality of life.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Graduate Assistant
TRIO/Student Support Services (SSS)
08.2021 - 05.2024
- Conduct personal advising sessions for students as needed
- Assist students with academic achievement
- Advise groups who serve the underrepresented student population
- Help organize cultural and extracurricular activities
- Host a variety of workshops for students on campus
- Co-teach an academic course called University Foundations, EIU 111
- Facilitate the V.I.P Support Group for students
- Serve as an academic coach for students’ success and development.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies.
- Developed and managed organized, orderly student databases and tracking systems.
Intern
Rise Behavioral Health and Wellness
01.2023 - 12.2023
- Utilized strategies for interfacing with integrated behavioral health care professionals
- Consulted with clients while using consultation skills and supervision critiques to improve those interactions
- Built effective therapeutic relationships with under-representative populations characterized by inclusive environments, respect, understanding, and advocacy
- Used practical and ethical strategies for promoting appropriate individual, group, and systems modalities for counseling, including the use of crisis interventions and brief, immediate, and long-term approaches
- Assisted clients in understanding and gaining community resources
- Advocated for individuals with mental health issues
- Demonstrated and effectively apply techniques and interventions for the prevention and treatment of a broad range of mental health issues for individuals, groups, and families
- Conduct IMCANS screening, updates, and treatment plans
- Documented each session for progress and challenges.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Intern
TRIO/Student Support Services (SSS)
01.2021 - 04.2021
- Conducted personal advising appointments
- Helped students with academic achievements and personal coaching.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow staff members on group projects and presentations.
Shelter Advocate
HOPE of East Central Illinois
11.2019 - 07.2020
- Responsible for advocating for the shelter members
- Completed case and management and counseling for shelter clients and their dependent children
- Reported to direct services coordinator and executive director.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
Education
Master of Science in Counseling - Clinical Mental Health Counseling
Eastern Illinois University
Charleston, IL05.2024
Bachelor of Science - Human Services Program Administration
Eastern Illinois University
Charleston, IL05.2021
Skills
- Relationship Management
- Teamwork and Collaboration
- Clinical Documentation
- Building rapport
- Multicultural Competence
Certification
- Office of Leadership and Engagement Leveling Up Award, 2024
- Office of Inclusion & Academic Engagement (OIAE) Outstanding Student Leader Award, 2023-2024
- DFI (Diversifying Higher Education) Scholarship, 2023
- IM+CANS training certificate, 2023
- ERBA (Embarrass River Basin Agency) Scholarship, 2022
- Frances Meyer Hampton Scholarship, 2022
- Paul Ward Memorial Scholarship, 2021
- Opioid Overdose Prevention training, 2020
- Office of Inclusion & Academic Engagement (OIAE)/TRIO tuition scholarship, 2020-2021, 2019-2020
- Mental Health First Aid USA training, 2019-2022
Timeline
Intern
Rise Behavioral Health and Wellness
01.2023 - 12.2023
Graduate Assistant
TRIO/Student Support Services (SSS)
08.2021 - 05.2024
Intern
TRIO/Student Support Services (SSS)
01.2021 - 04.2021
Shelter Advocate
HOPE of East Central Illinois
11.2019 - 07.2020
- Office of Leadership and Engagement Leveling Up Award, 2024
- Office of Inclusion & Academic Engagement (OIAE) Outstanding Student Leader Award, 2023-2024
- DFI (Diversifying Higher Education) Scholarship, 2023
- IM+CANS training certificate, 2023
- ERBA (Embarrass River Basin Agency) Scholarship, 2022
- Frances Meyer Hampton Scholarship, 2022
- Paul Ward Memorial Scholarship, 2021
- Opioid Overdose Prevention training, 2020
- Office of Inclusion & Academic Engagement (OIAE)/TRIO tuition scholarship, 2020-2021, 2019-2020
- Mental Health First Aid USA training, 2019-2022
Master of Science in Counseling - Clinical Mental Health Counseling
Eastern Illinois University
Bachelor of Science - Human Services Program Administration
Eastern Illinois University
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