Open To Work
Normalinda Beckner
Aurora
Work Preference
Summary
Dynamic customer service professional skilled in payment processing, point-of-sale operations, and problem resolution. Proven ability to foster strong customer relationships and enhance satisfaction through knowledgeable support.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Representative/Hospitality Team Member
DELTA-SONIC CAR WASH SYSTEMS INC.
Buffalo
01.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints efficiently to enhance satisfaction.
- Engaged customers in conversation to assess needs and provide tailored solutions.
- Assisted customers with service inquiries and provided detailed product information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on car wash packages and services available.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Trained new employees on customer service protocols and company policies.
- Collaborated with team members to enhance customer satisfaction levels.
- Cultivated strong customer relationships to foster repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by collaborating with other departments to meet customer needs and enhance satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed transactions accurately using point-of-sale systems.
- Monitored inventory levels and reported shortages to management.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
GED -
Waubonsee Community College
Sugar Grove, IL05-1984
Skills
- Customer service
- Problem resolution
- Product expertise
- Point-of-sale management
- Payment transactions
- Inventory management
- Client relationship management
Languages
Spanish
Full Professional
Certification
- ILLINOIS FOOD SERVICE SANITATION MANAGER TRAINING
- ILLINOIS BASSET LICENSE TRAINING CERTIFICATE
- EARLY CHILDHOOD CREDITS EARNED
Timeline
Customer Service Representative/Hospitality Team Member
DELTA-SONIC CAR WASH SYSTEMS INC.
01.2024 - Current
GED -
Waubonsee Community College