Norma Vargas
Joliet
Summary
Dynamic professional with extensive experience at APLL, excelling in customer service and relationship management. Proven ability to enhance workflow efficiency and deliver exceptional results through strong communication and organizational skills. Recognized for optimizing training programs and fostering teamwork, contributing to improved employee retention and compliance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
28
28
years of professional experience
Work History
Senior Representative Customer Services Support.
APLL
07.2022 - Current
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
- Enhanced company reputation by delivering exceptional customer service at all times.
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
- Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.
- Answered questions quickly via email or return phone call's.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Corporate Trainer
Morey Corporation
08.2015 - 03.2022
- Implementing training programs to enhance employee skills and knowledge.
- Assessed training needs and performance evaluations to identify gaps.
- Engaging in training materials using multimedia tools to facilitate learning.
- Facilitated workshops, encouraging active participation and collaboration among employees.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Increased employee retention with engaging and relevant training sessions.
- Streamlined compliance training, ensuring all employees were up-to-date with regulatory requirements.
- Facilitated diversity and inclusion training, promoting more inclusive workplace.
- Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
Medical Assistant
Perfectly Female
03.2006 - 11.2010
- Assisted healthcare providers with patient examinations and procedures to ensure quality care.
- Administered medications and vaccinations while monitoring for adverse reactions.
- Maintained accurate electronic health records, ensuring compliance with regulations and standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Manager's Assistant
Sammons Preston
10.1997 - 12.2003
- Coordinated scheduling and logistics for executive meetings and events.
- Assisted in project management, ensuring timely completion of tasks and deliverables.
- Managed correspondence, prioritizing communications to enhance executive workflow.
- Developed and maintained filing systems for efficient document retrieval and storage.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Medical Assistant - Health Care Administration
Olympia College
Burr Ridge, ILAssociate of Applied Science -
Joliet Junior College
Joliet, ILSkills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective relationship management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senior Representative Customer Services Support.
APLL
07.2022 - Current
Corporate Trainer
Morey Corporation
08.2015 - 03.2022
Medical Assistant
Perfectly Female
03.2006 - 11.2010
Manager's Assistant
Sammons Preston
10.1997 - 12.2003
Medical Assistant - Health Care Administration
Olympia College
Associate of Applied Science -
Joliet Junior College