Norma Rojas
North Aurora
Summary
Adept Patient Service Representative with a proven track record at Endeavor Health, excelling in HIPAA compliance and customer service. Mastered insurance verification and patient registration, significantly enhancing patient satisfaction. Fluent in Spanish, adept at handling sensitive patient concerns with empathy, ensuring a trustworthy clinic atmosphere.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Endeavor Health
12.2018 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Education
High School Diploma -
Batavia High School
Batavia, IL06.1998
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- Payment Collection
- Scheduling appointments
- Patient greeting
- Eligibility Determination
- Medical Billing
- Fluent in Spanish
- Patient Registration
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Endeavor Health
12.2018 - Current
High School Diploma -
Batavia High School
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