Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

NORMA GARRIDO SOTO

CARPENTERSVILLE

Summary

Dynamic customer service professional with a proven track record at Magnum Insurance, adept at resolving conflicts and enhancing customer loyalty. Skilled in payment processing and active listening, I excel in high-pressure environments, contributing to sales growth and ensuring quality standards. My critical thinking abilities drive effective solutions and foster positive client relationships.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Magnum Insurance
09.2015 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Emotional intelligence *Adaptability *
  • I consider myself a sociable person with empathy for working with people. I like to learn and share my knowledge and learn new things.
  • I also contribute in the area of

    accident claims, contacting insurance companies where I work.

Quality Control Inspector

Lunt Manufacturing
05.2001 - 01.2006
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.

Welder Assemble and Shipping and Receiving

Akinsun Heat
02.1996 - 11.1999
  • Prepared welding equipment to perform advanced welding work.

Education

GED -

Beverly Hills
CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • hard skills
  • soft skills
  • microsoft
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Certification

  • CPSP - Certified Professional Sales Person

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Customer Service Representative

Magnum Insurance
09.2015 - Current

Quality Control Inspector

Lunt Manufacturing
05.2001 - 01.2006

Welder Assemble and Shipping and Receiving

Akinsun Heat
02.1996 - 11.1999

GED -

Beverly Hills

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NORMA GARRIDO SOTO