Noreen McAvoy
Ingleside
Summary
Dynamic and compassionate Director of Resident Services with over 15 years of experience in healthcare and senior living management. Proven ability to maintain 100% occupancy while leading cross-functional teams and fostering a culture of excellence. Skilled in compliance, case management, and operational leadership, ensuring residents receive the highest standard of care and service.
Overview
21
21
years of professional experience
Work History
Director of Resident Services
Discovery Village Senior Living /Brookdale Senior Living
12.2014 - Current
- Manage operations for a 250-unit senior living community, achieving 100% occupancy through exceptional leadership and service excellence.
- Acting Executive Director while they are out on leave or PTO.
- Oversee a 24/7 concierge team, ensuring continuous, solution-driven resident support.
- Partner with Sales, Marketing, and Executive leadership to improve retention and satisfaction.
- Develop community partnerships and implement programs that enhance resident wellbeing.
Regional Director
In Home Personal Services, Inc.
09.2012 - 12.2014
- Directed regional home care operations, overseeing caregivers and client relations.
- Ensured high-quality service delivery, staff performance, and regulatory compliance.
Phlebotomist / Lab Assistant
LifeSource Transfusion Medicine
01.2010 - 01.2012
- Performed phlebotomy procedures across healthcare facilities, ensuring accuracy and patient comfort.
Medical Assistant / Front Desk Coordinator
Dr. Kang Medical Practice
01.2009 - 01.2010
- Managed patient scheduling, front desk operations, and medical record documentation.
- Supported clinical staff through administrative coordination and lab work.
Licensed Realtor
Baird & Warner Real Estate
01.2005 - 01.2009
- Delivered outstanding client service through contract negotiation and relationship management.
- Ensured smooth real estate transactions with consistent communication and integrity.
Education
Associate Degree - undefined
Elgin Community College
Elgin, ILSkills
- Healthcare Administration
- Resident Relations
- Team Leadership
- Case Management
- Regulatory Compliance
- Operational Efficiency
- Customer Service Excellence
Timeline
Director of Resident Services
Discovery Village Senior Living /Brookdale Senior Living
12.2014 - Current
Regional Director
In Home Personal Services, Inc.
09.2012 - 12.2014
Phlebotomist / Lab Assistant
LifeSource Transfusion Medicine
01.2010 - 01.2012
Medical Assistant / Front Desk Coordinator
Dr. Kang Medical Practice
01.2009 - 01.2010
Licensed Realtor
Baird & Warner Real Estate
01.2005 - 01.2009
Associate Degree - undefined
Elgin Community College