Noor Aziz Bin Robiza Ahmad
Chicago
Summary
Reliable professional with experience producing food made to order. Leader in swift and accurate customer service and satisfaction. Team-oriented and organized contributor to fast-paced, public-facing work environment.
Skilled Concessions Worker with customer service background in the food and beverage industry. Experience includes managing concession stands, handling cash transactions, maintaining inventory levels, and complying with health and safety regulations. Strengths include strong interpersonal skills, ability to handle high-pressure situations efficiently, and proactive problem-solving ability. Previous roles showcase impact made through maintaining high standards of cleanliness and organization while ensuring a positive guest experience.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Concessions Worker
Natural Energy UNLIMITED
Chicago
06.2024 - Current
- Prepared food and beverages according to company standards and safety guidelines.
- Operated cash register, processed transactions, and managed customer payments.
- Maintained cleanliness of concession area, ensuring compliance with health regulations.
- Assisted customers with menu selections and provided excellent customer service.
- Stocked inventory and organized supplies for efficient workflow during events.
- Collaborated with team members to deliver timely service during busy periods.
- Monitored food temperatures and freshness to ensure quality standards were met.
- Reported equipment malfunctions and requested repairs to maintain operational efficiency.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Restocked merchandise when needed throughout the day.
- Assisted in training new employees on proper concession stand operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Adhered to company policies and procedures while providing exceptional customer service.
- Ensured that all safety protocols were followed at all times during shift hours.
- Adhered to health department regulations regarding food handling practices.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Pleasantly served fresh food and beverages to customers at concession stand.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Performed minor maintenance tasks such as changing light bulbs or cleaning equipment when needed.
- Attended staff meetings to discuss changes in policies or procedures.
Education
GED
Chicago, ILSkills
- Customer service
- Inventory management
- Team collaboration
- Food safety regulations
- Time management
- Effective communication
- Menu knowledge
- Cash handling
- Safety monitoring
- Menu memorization
- Cash handling proficiency
- Teamwork orientation
- Reliability and punctuality
- Salesmanship
- Surface cleaning
- Food safety
Timeline
Concessions Worker
Natural Energy UNLIMITED
06.2024 - Current
GED