Bissan Programme
Noor Ayyad
.
Abu Dis , West Bank ,,Palestine
Summary
Multidisciplinary Business Administration professional with over 3 years of hands-on experience across human resources, auditing, accounting, customer service, and administrative support. Known for strong organizational skills, effective communication, and the ability to manage multiple priorities under pressure while contributing to team and organizational success.
Overview
8
8
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Auditor
Abu Gharbieh Co
Al Rum, Palestine
10.2022 - 06.2025
- Conducted in-depth analysis of internal processes to identify control gaps and recommended effective improvements.
- Verified accuracy of product names and pricing.
- Monitored and audited cashier staff performance to ensure compliance and efficiency.
- Developed audit policies and provided guidance on administrative and technical operations.
- Prepared detailed daily and weekly reports on branch performance for management review.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Customer Service Specialist
Bank Of Palestine
03.2022 - 07.2022
- Greeted customers and provided full support for their daily banking needs.
- Opened bank accounts and updated customer information in accordance with approved procedures.
- Handled inquiries and complaints professionally to ensure customer satisfaction.
- Explained and promoted banking products and services clearly and effectively.
- Complied with bank policies, quality standards, and banking confidentiality regulations.
- Collaborated with team members to achieve service goals and enhance the customer experience.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Human Resources Assistant
PepsiCo
06.2021 - 12.2021
- Responded to phone calls and inquiries, providing applicants with clear information on HR procedures.
- Maintained and regularly updated employee records (both manual and electronic).
- Prepared and issued employment contracts for newly hired staff.
- Ensured all employee records were accurate, complete, and compliant with data protection regulations.
- Processed changes in personal information and managed related documentation. - Participated in staff performance review processes and recorded evaluation outcomes.
- Finalized exit paperwork and procedures for departing employees.
- Managed employee sick leave records and handled all related paperwork.
- Reviewed and processed incoming correspondence, including job applications and CVs.
- Handled all insurance-related matters for both new and existing employees.
- Supported development of performance management systems, aligning employee objectives with company goals.
Accountant
PepsiCo
12.2020 - 03.2021
- Managed and processed daily financial documents, including invoices, vouchers, and account statements, ensuring accurate recordkeeping and compliance with internal policies .
- Prepared weekly and monthly financial reports to support decision-making and performance evaluation .
- Handled payments, bank reconciliations, and employee reimbursements efficiently and in line with company procedures.
- Maintained organized and accessible financial archives, including tax invoices, sales returns, and manual records.
- Collaborated with sales and procurement departments to ensure consistency and accuracy across financial data and transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Sales Coordinator
PepsiCo
06.2019 - 03.2020
- Coordinated effectively between customers, management, and the sales team to ensure customer needs were met.
- Handled customer inquiries and provided tailored solutions based on market trends and industry changes.
- Accurately recorded and updated sales and customer information using the CRM system.
- Boosted productivity by enhancing customer communication and responding to feedback promptly.
- Closely followed up on refrigerator contracts and ensured agreements were executed efficiently.
Procurement Assistant
PepsiCo
12.2018 - 03.2019
- Prepared supplier and service provider lists and requested quotations.
- Evaluated and analyzed offers based on company procurement standards.
- Procured goods and services in accordance with company policies and procedures.
- Collected and assessed market data to secure optimal purchasing conditions.
- Archived files, purchase orders, and invoices in an organized manner.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
Wharehouses Assistant
PepsiCo
06.2018 - 08.2018
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Organized and stored goods using the First-In, First-Out (FIFO) method to maintain inventory accuracy.
- Placed items in optimal storage locations to ensure easy access and efficient distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Conducted daily inventory follow-ups across all company warehouses.
- Generated accurate daily and monthly inventory reports.
- Archived documentation and reports related to stock movement and inventory status
Administrative Assistant
PepsiCo
12.2017 - 03.2018
- Developed and maintained spreadsheets and databases to track, analyze, and report performance and sales data.
- Received, sorted, and distributed incoming mail and correspondence to appropriate departments.
- Managed office supplies inventory and processed purchase orders when needed.
- Answered multi-line phone calls and professionally welcomed visitors.
- Reviewed and proofread outgoing correspondence to ensure accuracy and proper formatting.
- Drafted and circulated internal memos and announcements to staff.
- Organized office layout and maintained a structured filing system (manual and digital).
- Established administrative procedures to monitor staff daily activities and task completion.
Education
Bachelor - Dual Study - Business Administration
Al-Quds University
Abu Dis , Palestine 04.2001 -
High School Diploma - Commercial Branch
Abu Dis Secondary School For Girls
Abu Dis 04.2001 -
Skills
- Time management
- Multitasking and organization
- Analytical problem solving
- Teamwork and collaboration
- Problem-solving abilities
- Microsoft office
- Process improvement
- Calm under pressure
Software
ERP Systeam
Sonic Systeam
MS Office
Certification
Career Guidance workshop
Timeline
Career Guidance workshop
11-2025
Auditor
Abu Gharbieh Co
10.2022 - 06.2025
Customer Service Specialist
Bank Of Palestine
03.2022 - 07.2022
Human Resources Assistant
PepsiCo
06.2021 - 12.2021
Gender equality women's economic empowerment
01-2021
Design Thinking and Innovation
01-2021
Accountant
PepsiCo
12.2020 - 03.2021
Communication and Presentation Skills
12-2020
Career Path Building
12-2020
Working In a Digital Environment
12-2020
Creating Balance between personal Life and professional Career.
12-2020
Sales Coordinator
PepsiCo
06.2019 - 03.2020
Procurement Assistant
PepsiCo
12.2018 - 03.2019
Wharehouses Assistant
PepsiCo
06.2018 - 08.2018
Administrative Assistant
PepsiCo
12.2017 - 03.2018
Bachelor - Dual Study - Business Administration
Al-Quds University
04.2001 -
High School Diploma - Commercial Branch
Abu Dis Secondary School For Girls
04.2001 -
Similar Profiles
Mouza Al DahmaniMouza Al Dahmani
Senior Officer, Trade Finance at FIRST ABU DHABI BANK** | Abu Dhabi, UAESenior Officer, Trade Finance at FIRST ABU DHABI BANK** | Abu Dhabi, UAE
Ali AlneyadiAli Alneyadi
Project Engineer - Marine Projects at Abu Dhabi Ports Group - Abu Dhabi MaritimeProject Engineer - Marine Projects at Abu Dhabi Ports Group - Abu Dhabi Maritime
Akshay KumarAkshay Kumar
Senior Faculty Consultant at Abu Dhabi University (Dubai and Abu Dhabi,)Senior Faculty Consultant at Abu Dhabi University (Dubai and Abu Dhabi,)
Dwayne DuffieldDwayne Duffield
Water Operator - Part-time at Trinity Water SolutionsWater Operator - Part-time at Trinity Water Solutions
Spencer JonesSpencer Jones
Crop Duster Pilot at Moss Flying ServiceCrop Duster Pilot at Moss Flying Service