Aviel Haimov
Netanya
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Partner
Rosh Ha‘Ayin, Israel
01.2018 - 01.2019
- Provided technical support for network issues in Partner's infrastructure, including ADSL, VDSL and COAX networks.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Configured routers from TP-Link, D-Link, and other network equipment.
Support Representative
ONE
Netanya, Israel
02.2020 - 03.2021
- Supported HP business printers
- Troubleshooted and resolved issues with printers and scanners
- Installed printers and scanners on computers and networks
- Remote control using ANYDESK and TEAMVIEWER.
Field Technician
Rom Marketing
Tel Aviv, Israel
10.2021 - 04.2022
- Managed GSuite in the company
- Provided support for hardware issues on computers and end-user equipment.
HELP DESK Employee
IKEA
Netanya, Israel
05.2022 - Current
- Responsible for user management in ACTIVE DIRECTORY CDS and NAVASION
- Support for company systems like NAVASION, OFFICE365, and PRIORITY
- Understanding of data transfer configuration between servers and different systems
- Remote control and support for client computers using tools like ANYDESK and TEAMVIEWER
- Responsible for detailed specification and documentation of data management, creating guides for systems, and adhering to established work procedures in OneNote without decision-making authority.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
Education
No Degree - MCSA, CCNA
See-Security
Ramat Gan, Israel 04.2001 -
No Degree - CCNA
See-Securitry
Ramat Gan, Israel 04.2001 -
Skills
MS Office
Problem-Solving
Dependable and Responsible
Analytical and Critical Thinking
Friendly, Positive Attitude
Self-Directed
Application installations
Hardware Installation
Desktop Technical Support
Application support
Timeline
HELP DESK Employee
IKEA
05.2022 - Current
Field Technician
Rom Marketing
10.2021 - 04.2022
Support Representative
ONE
02.2020 - 03.2021
Technical Support Representative
Partner
01.2018 - 01.2019
No Degree - MCSA, CCNA
See-Security
04.2001 -
No Degree - CCNA
See-Securitry
04.2001 -