Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aviel Haimov

Netanya

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

Partner
01.2018 - 01.2019
  • Provided technical support for network issues in Partner's infrastructure, including ADSL, VDSL and COAX networks.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Configured routers from TP-Link, D-Link, and other network equipment.

Support Representative

ONE
02.2020 - 03.2021
  • Supported HP business printers
  • Troubleshooted and resolved issues with printers and scanners
  • Installed printers and scanners on computers and networks
  • Remote control using ANYDESK and TEAMVIEWER.

Field Technician

Rom Marketing
10.2021 - 04.2022
  • Managed GSuite in the company
  • Provided support for hardware issues on computers and end-user equipment.

HELP DESK Employee

IKEA
05.2022 - Current
  • Responsible for user management in ACTIVE DIRECTORY CDS and NAVASION
  • Support for company systems like NAVASION, OFFICE365, and PRIORITY
  • Understanding of data transfer configuration between servers and different systems
  • Remote control and support for client computers using tools like ANYDESK and TEAMVIEWER
  • Responsible for detailed specification and documentation of data management, creating guides for systems, and adhering to established work procedures in OneNote without decision-making authority.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.

Education

No Degree - MCSA, CCNA

See-Security
Ramat Gan, Israel
04.2001 -

No Degree - CCNA

See-Securitry
Ramat Gan, Israel
04.2001 -

Skills

MS Office

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Timeline

HELP DESK Employee

IKEA
05.2022 - Current

Field Technician

Rom Marketing
10.2021 - 04.2022

Support Representative

ONE
02.2020 - 03.2021

Technical Support Representative

Partner
01.2018 - 01.2019

No Degree - MCSA, CCNA

See-Security
04.2001 -

No Degree - CCNA

See-Securitry
04.2001 -

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Aviel Haimov