Nokia Smith
Chicago
Summary
Customer-focused professional with extensive experience in fast-paced environments, delivering exceptional service and effectively communicating with diverse populations. Skilled in problem-solving and maintaining composure under pressure, dedicated to enhancing customer experiences. Ready to contribute strong teamwork and safety awareness as a Flight Attendant.
Overview
6
6
years of professional experience
Work History
Peer Support Specialist
Healthcare Alternative Systems
Chicago
02.2026 - Current
- Provided emotional support to clients facing mental health challenges.
- Assisted clients in developing coping strategies and life skills.
- Educated clients about available resources and community services.
- Documented client progress and maintained accurate records.
- Assisted clients with developing healthy coping skills to manage stressors.
- Actively listened and responded empathetically when interacting with clients.
- Educated clients on available community resources that could enhance their quality of life.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
Community Health Worker intern
Healthcare Alternative Systems
Chicago
10.2025 - 01.2026
- assisted clients by providing tailored resources and support to address individual needs
- Built positive relationships with individuals from many diverse backgrounds
- Worked in collaboration with healthcare officials to meet clients' needs
- Demonstrated precise communication and active listening skills
- Engaged in community health workshops to raise awareness to enhance community health awareness initiatives.
Customer Service Representative
Amazon Fresh
Oak Lawn
10.2020 - 08.2023
- Delivered exceptional customer service in fast-paced environment, enhancing customer experience
- Resolved customer concerns professionally and efficiently, contributing to customer loyalty
- Processed transactions accurately while maintaining a positive attitude
- Collaborated with team to ensure customer satisfaction, fostering a supportive service environment.
Education
Some College (No Degree) - Community Health
Malcolm X College
Chicago, IL07-2026
Skills
- Cognitive behavioral techniques
- Client documentation
- Resource navigation
- Community outreach
- Interdisciplinary collaboration
- Problem solving
- Multitasking
- Active listening
- Communication skills
- Adaptability
- Attention to detail
- Cultural awareness
- Leadership
Timeline
Peer Support Specialist
Healthcare Alternative Systems
02.2026 - Current
Community Health Worker intern
Healthcare Alternative Systems
10.2025 - 01.2026
Customer Service Representative
Amazon Fresh
10.2020 - 08.2023
Some College (No Degree) - Community Health
Malcolm X College