Noemi Martinez
Chicago,IL
Summary
Dynamic Assistant Store Manager with a proven track record at Aldi USA, excelling in customer service and inventory management. Enhanced customer satisfaction through effective problem-solving and team leadership, fostering a collaborative work environment. Skilled in staff training and operational efficiency, driving sales and improving store performance.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Diligent Assistant Store manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Assistant Store Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Aldi USA
06.2016 - 12.2025
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Addressed customer inquiries and resolved issues promptly to enhance shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
Assistant Store Manager
Family Dollar
04.2015 - 01.2016
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Addressed customer inquiries and resolved issues promptly to enhance shopping experience.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
Assistant Store Manager
Walgreens
05.2013 - 04.2015
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Executed inventory management processes, including stock replenishment and product placement.
- Trained new employees on store policies, procedures, and customer service standards.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Addressed customer inquiries and resolved issues promptly to enhance shopping experience.
- Monitored cash handling procedures for accuracy and compliance with company guidelines.
- Implemented promotional displays to drive sales initiatives and attract customer attention.
- Supported loss prevention efforts by maintaining awareness of potential theft or fraud risks.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed cash handling procedures, ensuring accuracy in financial transactions and reporting processes.
Education
GED -
Farragut Career Academy
Chicago, IL03.2008
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Store organization
- Store opening and closing
- Staff supervision
- Stock management
- Pricing and markdowns
- Stock rotations
- Incident reports
- Department oversight
- Inventory management
- Staff training/development
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Aldi USA
06.2016 - 12.2025
Assistant Store Manager
Family Dollar
04.2015 - 01.2016
Assistant Store Manager
Walgreens
05.2013 - 04.2015
GED -
Farragut Career Academy