Noemi Marroquin
Chicago
Summary
Dynamic General Manager and Sales Associate excelling in strategic planning and team building. Expert in conflict resolution and sales strategy, driving profitability and fostering strong client relationships. Bilingual in Spanish and English, I enhance communication and collaboration, ensuring a thriving work environment.
Overview
9
9
years of professional experience
Work History
General Manager
KickHouse
09.2020 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales Associate
Merz Apothecary
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Service Manager
Chipotle Mexican Grill
04.2016 - 07.2020
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
Education
Associate of Arts - Marketing
Harold Washington College, City College of Chicago
Chicago, IL12-2023
Skills
- Sales strategy
- Conflict resolution
- Time management
- Efficient multi-tasker
- Training and coaching
- Strategic planning
- Cash handling
- Effective communication
- Spanish/English Bilingualism-written and oral communication
- Team building
- Technical proficiency in Google and Microsoft Workspace
Timeline
Sales Associate
Merz Apothecary
09.2023 - Current
General Manager
KickHouse
09.2020 - 02.2025
Service Manager
Chipotle Mexican Grill
04.2016 - 07.2020
Associate of Arts - Marketing
Harold Washington College, City College of Chicago
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